Operations Manager in Training - The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US.  The Operations Manager in Training (MIT) program at The Langham, Boston is a cross-functional leadership development program designed to develop well-rounded operational leaders capable of managing complex hotel environments and driving overall business performance and guest experience outcomes. This role provides structured, hands-on experience through rotational exposure across Front Office, Housekeeping, Guest Services, Restaurants, Banquets, and In-Room Dining. The MIT will develop leadership capability, operational discipline, and a strong luxury service mindset while gaining a holistic understanding of how all operational areas intersect to deliver an exceptional guest experience.

 

Essential Duties & Responsibilities

Operational Leadership

• Support daily operations across departments, ensuring service standards are upheld and operational flow is maintained.
• Supervise and coordinate departmental activities during shifts, supporting team members and ensuring seamless execution of service.
• Act as a point of contact for guests, resolving issues promptly and professionally to maintain a luxury guest experience.
• Lead and participate in daily pre-shift briefings and operational meetings to align teams and communicate priorities.
• Develop a working understanding of both room product delivery and food and beverage service execution, including how they intersect operationally.

Administrative & Strategic Support

• Support scheduling, payroll reporting, and labor management across both Rooms and F&B departments.
• Maintain and update key operational documents including:
  • Guest preferences and profiles
  • Room inventory and housekeeping logs
  • Menu pricing and POS updates
  • Banquet Event Orders (BEOs)
• Assist in inventory management across departments, including:
  • Housekeeping supplies
  • Serviceware and F&B equipment
  • Office and operational supplies
• Support HR-related functions including recruitment coordination, onboarding, training support, and colleague engagement initiatives.
• Provide administrative support including reporting, data entry, and preparation of operational summaries.
• Participate in financial processes including forecasting support, labor reviews, and cost control initiatives.

Quality

• Ensure all service standards align with Langham brand expectations across both Rooms and F&B operations.
• Monitor and manage service requests through HotSOS, ensuring timely resolution and accurate reporting.
• Analyze guest feedback from surveys, reviews, and direct interactions, identifying trends and supporting action plans to improve performance.
• Partner with the Quality and Learning & Development teams to:
  • Update and maintain SOPs
  • Support training execution and tracking
  • Align operational practices with brand standards
• Support sustainability initiatives, including EarthCheck metrics and responsible sourcing practices.
• Track operational performance through inspections and reporting tools, identifying gaps and opportunities for improvement.
• Record and distribute meeting minutes for operational and quality meetings across departments.

Job Knowledge, Skills & Abilities

• Strong understanding of luxury hospitality service standards across both Rooms and Food & Beverage.
• Working knowledge of PMS and POS systems, along with Microsoft Office Suite.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining attention to detail.
• Strong leadership presence with the ability to motivate, influence, and support diverse teams.
• Excellent communication and interpersonal skills.
• Understanding of operational safety, sanitation standards, and emergency procedures.
• Ability to think holistically and connect operational decisions across departments. 

 

Education & Experience

• Required: 
  • High school diploma or equivalen