External Operations Manager

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Your role at Clorox:

The External Operations Manager is responsible for driving and leading operational excellence across select contract manufacturers at Clorox.

The primary focus for this role will be to manage and drive the following: Business Connectivity, Operational Excellence, Supplier Engagement and Tactical Operations Execution. This role requires the ability to partner cross-functionally across all functions within Center Logistics, the business units and the 3rd party partners at all levels within Clorox and the Contract Manufacturers. This role must demonstrate the Clorox myLeadership dimensions in how they execute and drive work. The individual will be a member the Center Logistics Fulfillment Team

In this role, you will:

Drive Operational Excellence

• Responsible for driving operational excellence across the contract manufacturers to deliver key KPI’s for the Business Unit external manufacturing portfolio.
• Maintain Master Data through STEP collaboration with PDP and Project Managers Ensure supply assurance & predictability through managing On Time in Full / Schedule Adherence to meet Planning Requirements. 
• Ensure Critical to Quality attributes and requirements are fully understood and adhered to at all CoPack locations.
• Deliver SOX required audits, cycle counts and inventory maintenance activities.
• Leverage Clorox business and Manufacturing best practices in managing contract sites.
• Actively participate and serve as the “Make” lead on commercialization teams. 
• Partner with Procurement, Production Services, and Quality on New Site Assessment Team, developing one technical voice on site selection.
• Work in concert with Procurement Buy on site relationship & performance from contract renegotiation through site closures.
• Provide leadership and support in continuous improvement and strategic projects both within the Business Unit and the External Manufacturers.
• Monitor and track operational performance metrics of suppliers and EMs, incorporating input from Manufacturing, QA, and Technical Services. Escalate critical or recurring issues to Procurement and GQA. Perform Intelex shelf-life extension requests and Intelex variance reports. Perform EM inbound and transportation daily troubleshooting.

Own Supplier Engagement

• Share rolling volume forecasts with External Manufacturers (EMs) to confirm production availability. Work with MMP on supplier forecasts for unbundled EOMs.
• Perform IDMS invoice research and approval.
• Lead SAP master data work: SAP data pulls including loss allowance reporting & analysis, SAP access requests and troubleshooting for EM’s, SAP research and adhoc requests for research for invoices, RTVPO’s, placing items on hold, and monitoring raw material PO’s to ensure timeliness of order. Own the cycle count process with SAP reporting.

Oversee Business Connectivity

• Active engagement and participation in the key external manufacturing & supply chain network forums (BU Squad, MAKE Tier, S&OP Processes, OTV, QBR’s, Triangle Call, etc.)
• Partner with cross-functional teams to influence and implement improvements to ensure successful change management. Ensure One External Manufacturing voice with our cross-functional partners to our stakeholders. Act as liaison to cross functional partners and stakeholders for issue resolution including but not limited to:
• Issue ownership
• Identifying and resolving process gaps
• Identifying and communicating training gaps
• Audit SAP BOM accuracy
• Transactional and procedural coaching
• Support all investigations which concern manufacturing or associated shipping operations, when required.
• Support EOMs when partnering with Clorox cross functional partners for root cause corrective action.
• Cultivate and maintain positive relationships with all stakeholders.
• Other duties as assigned.

Execute Tactical Operations

• Serve as a Clorox operational contact for External Manufacturers concerning day-to-day activities that support the production plan.
• Coordinate manufacturing activities at external and/or business partner manufacturing sites, including but not limited to: confirming production,