Customer Service Representative - Remote

SUMMARY   

The Cigna Group is a global Health Service company that is dedicated to helping people improve their health and vitality. Our Dental Provider team seeks dedicated, compassionate, and empathetic Customer Service Representatives, who are genuinely interested in helping people at some critical points of their lives, to join our team. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.   

   

RESPONSIBILITIES 

• Answer inbound calls from health care providers with Dental Benefit, Eligibility and Claims inquiries. 

• An average of 50+ calls are expected daily.    

• Take inbound calls while toggling through several applications on multiple screens.    

• Attend 100% of trainings, and the first 90 days of employment.    

• Resolve customer complaints through independent problem-solving skills and one-call resolution.    

• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.    

   

QUALIFICATIONS    

• High School diploma or equivalent   

• 1 year of customer service experience is required   

• A dedicated workspace with no distractions is required   

• Intermediate proficiency in Microsoft Outlook 

• Knowledge of Medical Terminology a PLUS 

• Excellent written and oral communication skills 

 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit