Senior Director Workforce Management

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Summary: The Workforce Management (WFM) Program Director will lead the end-to-end implementation and management of a large-scale workforce management program, including development and implementation of labor standards and deployment of any applicable systems. This role will oversee the strategic planning, execution, and optimization of workforce resources, ensuring the seamless integration of workforce management tools, processes and controls across the organization while integrating across budging, scheduling and staffing. The WFM Program Director will drive process improvements and support business goals through efficient workforce management strategies. The Program Director will also provide strategic oversight to change management and communication to drive the proper organizational mindsets relating to the program.

The right candidate will:

• Demonstrate strong learning agility.
• Enjoy and excel in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
• Be a brave, ambitious and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.
• Commitment to personal leadership journey and ongoing development.

Key Responsibilities:

• Program Oversight: Manage the workforce management program at scale, overseeing all aspects from planning to execution to ongoing controls and refinements to ensure alignment with organizational goals.
• System Implementation: Lead the implementation of all applicable workforce management systems, including any necessary vendor selection, integration, testing, training, and deployment. Act as the primary liaison between vendors, internal teams, and stakeholders.
• Strategic Planning: Develop and execute a comprehensive workforce management strategy, including a multi-year road map to drive efficiency, cost management, and performance optimization.
• Team Leadership & Development: Build, lead, and inspire a program team to achieve program success. Foster a culture of collaboration, accountability, and continuous learning, ensuring each team member is equipped with the tools, training, and guidance needed to succeed in their roles and support the program’s implementation and ongoing success.
• Stakeholder Management: Collaborate effectively with senior leadership, HR, IT, and operational teams to ensure successful program delivery. Maintain ongoing communication to manage expectations and provide updates on progress.
• Change Management: Develop and execute change management strategies to facilitate the adoption of the new system. Provide training and resources to teams to ensure smooth transitions and high user engagement.
• Performance Monitoring & Reporting: Establish and track key performance indicators (KPIs) related to the workforce management program. Analyze data to measure the success of the implementation and ongoing performance, providing insights for continuous improvement.