Senior Business Systems Analyst

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

The Senior Business Systems Analyst will lead the evaluation of business processes and systems to identify solutions that improve efficiency and effectiveness. This role will partner with business stakeholders and IT teams to gather complex requirements, analyze current and future state needs, and document system specifications that support software development and strategic business goals. The Senior Business Systems Analyst will also help drive alignment across cross-functional teams, contribute to solution delivery and troubleshooting, and mentor junior analysts.

What you will do:

• Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.
• Analyze and translate business needs into clear, concise user stories aligned with project goals.
• Partner with business stakeholders and development teams to support a shared understanding of project requirements.
• Analyze existing systems and processes to identify opportunities for improvement and efficiency gains.
• Review story requirements with cross-functional teams and validate system functionality.
• Contribute to implementations, troubleshoot issues, conduct impact analysis, and recommend solutions.
• Review system enhancements with project stakeholders.
• Create flow diagrams and document technical solutions.
• Mentor junior and mid-level analysts and provide technical guidance.
• Continuously learn and adapt to modern technologies, business analysis best practices, and Agile methodologies.

What you will bring:

• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background.
• Ability to identify and solve business problems through innovative and practical solutions.
• Strong communication skills to convey technical information clearly to audiences at all levels.
• Proven experience with Crystal Reports and Web Intelligence (WebI)
• Strong expertise with the EASY database system and related data
• Experience supporting external client analytics and reporting, including total rewards files, external plan and participant data file 
• Solid background in Agile methodologies, with hands-on use of tools such as Jira and Confluence
• Experience implementing AI-driven use cases
• Strong Project Management skills
• Experience collecting, documenting, and managing system requirements from stakeholders.
• Deep understanding of highly complex multi-platform applications and systems.
• Strong documentation skills to create reports, manuals, workflows, and specifications.
• Ability to manage tasks, timelines, and resources to support successful project delivery.
• Flexibility and adaptability to changes in project scope, requirements, and technology.
• Expertise in business analysis within software development environments.

What will set you apart:

• Bachelor’s degree in a related field.
• Financial industry experience.
• Prior production support and troubleshooting experience.
• Experience as a QA or Developer.
• Expertise in other roles on an Agile development team, such as Quality Engineer, Software Engineer, Product Owner, or Scrum Master.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the right to revise this job description at any time.   You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description.   You may be required perform other duties that are not included on this job description.  The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you