VTC Field Support Specialist

Responsibilities

• Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 
• Troubleshooting and solving technical issues related to end user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Requirements

• TS/SCI FSP Clearance
• Minimum education and experience level: High school/GED and a minimum of 4 years of experience. Equivalent education and experience: Associate’s degree and 2 years of experience.
• Highly skilled in installing, repairing and troubleshooting VTC devices and systems
• Demonstrated ability to read and understand technical manuals and schematics
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers
• DoD 8570 IAT Level 1 Certification

About Us
NewGen is a technology consulting services company solving some of the public and private sectors’ toughest challenges across Enterprise Management, Cyber Security and DevOps. While we are vendor agnostic, many of our consultants offer expertise in IBM products an-d services.  We know that to find and hire the best fit, we must offer interesting work at the best rate possible. By partnering with us, you will find opportunities that leverage and grow your technical abilities and offer you the flexibility you require. #CJ