Senior Associate, Product Manager, Enterprise Feature Platform

Senior Associate, Product Manager, Enterprise Feature Platform

As part of Capital One’s Enterprise AI and Machine Learning Product organization, you will contribute directly to shaping the platforms and tools that thousands of engineers, data scientists and analysts across the business apply to making decisions, managing risk, detecting fraud, and delivering intelligent and personalized customer experiences. You’ll have the opportunity to work with industry-leading and emerging technologies and methods to support some of the most critical applications as well as the most promising new use cases for ML and AI.

In this role, you will own developer experience for an Enterprise ML platform, building and delivering on a strategy and roadmap to enable feature developers across the business to achieve better results and reduce time to market with Software Development Kits (SDKs), API services, as well as code-centric frameworks, abstractions, templates, integrations, processes and documentation. You will be the team’s ambassador for developer experience internally and externally, advocating for and driving adoption of a consistent, powerful and easy-to-use set of tools that addresses needs and alleviates pain points across the model development lifecycle.

The ideal candidate is passionate about technology and data, and deeply empathizes with engineers and analysts. They are an outspoken advocate for best practices in code and data management, excited about the potential to streamline and automate repetitive work, and ready to get into the weeds on integration testing and deployment patterns. They keep a finger on the pulse of modern data and modeling tools and the problems they solve. They are comfortable in conversation with software engineering and data science teams as well as non-technical stakeholders and senior leaders.

Product Managers take a holistic approach to creating value through applying human-centered design principles, deeply understanding the needs and opportunities in our business, fostering technological innovation, applying creativity to solve hard problems and embracing boundaryless leadership. Your expertise and insight will be integral to accelerating technology innovation and enabling better customer experiences at Capital One.

Specific responsibilities include, but are not limited to:

• Cultivate a thorough understanding of the problem space and key audiences related to modeling at Capital One, as well as the landscape of partner teams and related enterprise platforms, by working closely with customers as well as partners in product, tech, architecture and risk to inform strategy, prioritization and requirements definition

• Develop and communicate a compelling vision through clear and concise presentations, documents and demos of your product’s developer experience, tailoring approaches to a range of audiences from technical users to internal and customer leadership teams

• Make difficult trade-off and prioritization decisions by working backwards from a customer need and quantifying the value or strategic benefits of your recommendations

• Build and maintain partnerships with peers, customers and stakeholders that enable collaboration towards shared goals, leveraging strong influence skills to improve the overall enterprise ecosystem

• Invest in support, training and documentation materials and processes that enable self-service adoption for customers and effective contribution models with partners

• Manage day-to-day execution with one or more tech teams, maintaining a healthy backlog, attending agile ceremonies, escalating issues and resolving impediments

• Collect and analyze data to track progress, quantify impact and inform decisions

As a Senior Associate, Product Management within the AI/ML organization, you’ll have access to:

• A suite of products that support the associate experience. Capital One is reimagining the internal associate experience and this product manager will be directly responsible for impacting the change and driving measurable, key results through an existing product suite, with opportunities to expand the portfolio based on business and user needs.

•  This product manager will work directly with our tech teams and design partners to enable the various goals across our different lines of businesses. This associate should be energized about enabling our internal partners to deliver better experiences for our associates.

• Assisting in the strategy and pr