Senior Product Manager

Senior Product Manager

 

🌍 Europe (Remote or Hybrid, it’s up to you!)

💰 £75,000 - £85,000 base pa (dependent on experience)

 

Our Perks  

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work

🏢 WFH Equipment (let us know what you need, and we’ll get it for you!)

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🤒 Paid sick leave

🍼 Enhanced Family Leave - (UK Only)

⚕️ Optional healthcare plan

📈 The ability to share in the company’s success through options

🍿 Perks including discounts on cinema tickets, utilities and more

🎉 Annual Chattermill summits plus regular socials throughout the year

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

 

🦸‍♀️ The Role 🦸‍♀️

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh etc. put their customers at the center of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyzes explicit and implicit feedback to enable our customers to identify what they should do next.

We're now looking for a talented Senior Product Manager to join the team!

👉 What you'll be doing:

You will be tackling a number of challenges that will help ensure that everyone within our customers uses feedback to inform their decisions. This means you will:

• Focus on users. Be the voice of our customers, partners and internal users. Ensure that the whole understands who they are and what they truly need.
• Maximize impact. Lead the discovery, prioritization, design, development and delivery of new ways of meeting or exceeding external and internal users’ needs. Combine large transformative initiatives and low-hanging fruits.
• Get stuff done. Work across design and engineering to establish a track record of delivery on the roadmap you own based on user research, data and market needs.
• Enable the team. Make sure the entire company understands what your teams are working on, why, and how to best leverage it as part of their activities.
• Continuously improve. Work with the team to continuously improve ways for us to build successful products.identify ways we can improve.

🧰 What you’ll need:

• Product management experience. A proven track record (ideally 4+ years) of delivering enterprise SaaS products to market within a fast-paced, agile environment.
• Technical and design proficiency. Experience understanding what it takes to build complex, UX-heavy features that span across engineering and data science.
• Solid communication. The ability to think and communicate clearly: to understand people and their needs, to work effectively in teams, and to create impactful work.
• Resourceful. Demonstrated ability to take initiatives and good use of lateral thinking, adaptability, curiosity and problem solving skills.
• Collaborative mindset. A habit of starting by nailing down customer challenges first. Proven expertise to explore the problem space and solutions with partnering teams.

 

✨ Who we are 

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies. When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it. Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.

Our Mission & Vision 

• Our mission is to empower teams to see their customer reality 
• Our vision is to analyse over a billion pieces of customer feedback by 2027

🔎 Our Hiring Process

1. Let’s introduce ourselves – you’ll have an introductory call with our P