LEAD MEDICAL ASSISTANT III

Job DetailsJob Location: Pleasanton, CA 94588Position Type: Full TimeSalary Range: $32.00 - $32.00 HourlyCompany Description: 

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

 

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

 

Job Summary:

The role of a Lead Medical Assistant III encompasses the duties of the Medical Assistant II position, which is to provide physician support services and perform administrative and clinical tasks to ensure smooth flow of the clinic. They will need to be able to adjust priorities quickly, work independently or in a group setting, and maintain a high level of confidentiality and professionalism, as well as duties which will provide administrative support, facilitation of patient flow and training for assigned staff.

 

Qualifications:



High School Diploma or equivalent.


Minimum three (3) years of experience as Medical Assistant and a receptionist in a healthcare setting.


Current valid certification as a Medical Assistant is required. 


Certified as a Medical Assistant by the American Association of medical Assistants (AAMA), American Medical Technologists (AMT) or California Certifying Board of Medical Assistants (CCMA) preferred.


Epic experience is a plus. 


Ability to work cross-functionally across all Axis clinic departments and independently manage a medical assistant schedule.


Experience serving as a Safety Officer or in a similar safety and compliance role preferred.


Excellent telephone patient service skills. 


Knowledge of patient billing procedures, insurance verification. 


Ability to work efficiently and effectively. 


Ability to work well under pressure, multi-task, and handle stress well. 


English/Spanish bilingual is required.


Strong analytical, employee relations, and excellent interpersonal skills.


Excellent writing, business communication, editing, and proofreading skills.


Ability to interact effectively and in a supportive manner with persons of all backgrounds.


Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.


Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.


Ability to establish and maintain positive and professional working relationships.


Must be able to adjust priorities quickly as circumstances dictate.


Must be able to be at work regularly and on time.


Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.


A can-do attitude, with attention to detail.


Ability to type a minimum of 35 WPM with minimal errors.


Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.


Must be able to use office equipment (i.e. copier, fax, etc.).


Willing to work in Pleasanton and other designated Axis health centers based on clinic needs.



 

Essential Duties/Responsibilities:



Organize provider’s work, delegating work to appropriate care team members. 


Train and on-board assigned medical assistants, ensuring team members’ success.


De-escalate and resolve patient issues, grievances, and inquiries, as necessary.


In collaboration with Axis leadership and the I.S. department, assist with workflow development and EPIC service/enhancement pack user testing.


Use reporting tools and EHR (Electronic Health Record) to pre-chart for patients scheduled for a visit, organize team huddles with provider and care team to troubleshoot care for patients. 


Track and follow up on referrals, test results, medication prior authorizations, patient pharmaceutical assistance, and other care coordination activities. 


Retrieve data on completed referrals, tests, and hospitalizations /ER visits, and adds relevant data into the EHR. 


Prepares forms for provider for pod patients (ex. disability applications, immunization reports, etc.). 


Utilize data from daily patient visit summary reports to generate quality improvement and outreach to patients. 


Identify patients’ needs for follow up, immunization, testing, examination, etc. 


Assist in the identificati