Boutique Assistant Manager | [insert location]

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Who We Seek:

A dedicated Assistant Boutique Manager to join our team at Honey Birdette. In this role, you will  join a fierce, fun group of high-performing individuals who foster a positive environment of collaboration and teamwork. Together, you will curate a red carpet shopping experience for our clients and strive to meet and exceed sales expectations. Our ideal candidate is professional, polished, charismatic, energetic, positive, and highly approachable, with an outgoing personality.  This individual will know how to connect with customers to build ongoing clienteling opportunities. A successful Assistant Boutique Manager will deliver amazing sales results by personally assisting all clients with their shopping needs and developing the team to meet and exceed customers expectations.  

What You’ll Do - Job Responsibilities

•  Provide excellent customer service to all customers

• Support Team in building an effective clienteling program and grow IG followers

• Lead Team to deliver weekly sales goals in toys, bondage, lingerie
•  Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency 

• Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented
•  Deliver on commitments made to internal and external Customers upholding integrity 

• Support all Boutique events to ensure creation of a positive Customer experience 

• Provide targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually  improving 

• Uphold a culture of feedback to constantly enhance and keep the Team motivated to perform and develop  within the Boutique   
•  Create  a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive. 

• Support the Boutique Manager in ensuring Teams are compliant with necessary administrative functions such as store operations, visual merchandising, sales generation and team development.   
•  Support Boutique Manager by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations. 
• Participate in the performance management cycle with the Team. 

• Ensure  presentation is always immaculate through implementing policies, procedures and relevant  tools to support superior Boutique standards that will in turn support exceptional Customer experiences
• Assist in controlling store financial losses through upholding inventory policies, procedures and action plans as required
• Understanding and communicating business directives, marketing campaigns, sale set ups and operational  changes 
• Uphold a high expectation of 48-hour response time on all emails, ensuring all Boutiques respond urgently with all action required from Leadership Team and Customer Support Team 
• Ensure  banking and Customer orders are completed in a timely manner in line with company expectations
• Undertaking other duties as required to ensure the smooth running of the boutique

What You’ll Bring - Qualifications and Skills

• Must have a high school degree or equivalent.

•  Minimum of one year of retail sales supervision experience and previous cash handling is preferred.

•  Must be outgoing,  energetic and charismatic.

• Must have excellent communication, organizational and time management skills.
•  Must have excellent interpersonal skills and be able to act with integrity and business maturity.

• Experience developing direct reports and creating an environment where people do their best work.

• Must be able to complete sales transactions in POS register system.

• Must be able to work under close supervision and comprehend detailed instruction.

• Clienteling experience preferred.

• Must be available to work a flexible schedule to meet the needs of the business, which include closing shifts, weekends and holiday shifts.

• Must have unrestricted access to work in the U.S.

• Must be at least eighteen (18) years of age.