Assistant General Manager

GENERAL OVERVIEW:

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life’s everyday stressors—all in an ultra luxe lounge setting.

The Assistant General Manager (AGM) / Membership Manager plays a key leadership role in ensuring the seamless daily operation of Remedy Place. Working in close partnership with the General Manager, this role is responsible for upholding operational excellence, team leadership, and an exceptional guest and member experience.

The AGM/Membership Manager also oversees all membership sales and onboarding, ensuring that every new member is welcomed into the club with a thoughtful, high-touch introduction to our offerings. This role requires a balance of strategic thinking, team leadership, operational efficiency, and a passion for luxury hospitality and wellness.

At Remedy Place, every team leader is first and foremost a team player, dedicated to elevating guest and member experiences while fostering a culture of excellence.

ESSENTIAL RESPONSIBILITIES

Leadership + Team Management

• Provide leadership and mentorship to the club team, fostering a high-performance, collaborative culture of attentive hospitality, proactive problem-solving, and accountability among team members.
• Serve as acting General Manager in GM’s absence, ensuring smooth operations and accountability.
• Onboard and train new team members, setting clear expectations for luxury hospitality standards.
• Oversee daily and weekly scheduling, ensuring proper staffing levels and adherence to operational needs.
• Act as the liaison between members, floor teams, management, and practitioners, ensuring strong communication across all departments.
• Lead conflict resolution when issues arise with guests, members, or staff, ensuring solutions align with company values.

Operations + Club Management

• Collaborate with the General Manager to execute operational strategies that enhance member satisfaction, team efficiency, and revenue growth.
• Oversee day-to-day club operations, ensuring all areas meet brand and luxury hospitality standards.
• Ensure the club’s cleanliness, organization, and upkeep—including amenities, equipment, and inventory.
• Manage the membership portal, member requests, and troubleshooting needs to ensure a smooth digital experience.
• Maintain compliance with local, state, and federal labor laws, ensuring all employees follow shift start times, breaks, and end times.

Membership Growth + Sales Leadership

• Lead membership sales and retention efforts, engaging with prospective and existing members to drive sign-up.
• Lead potential members and new guests on immersive club tours, highlighting Remedy Place’s services, benefits, and unique wellness experiences to foster engagement and membership growth.
• Facilitate the onboarding process for new members, ensuring they are educated and connected to all Remedy Place services.
• Monitor, analyze, and report key membership metrics to provide actionable insights that drive strategic decision-making and enhance member engagement.
• Conduct member satisfaction interviews and provide insights to continuously enhance the experience.
• Collaborate with the Director of Membership, Events and Partnerships to develop targeted marketing and outreach strategies to grow the membership base.
• Drive in-club and external lead generation efforts, leveraging guest referrals and corporate partnerships.

Revenue Management + Business Strategy

• Meet and exceed membership sales and retention targets, strategically planning each month’s initiatives.
• Support the General Manager in developing revenue-driving initiatives that enhance club profitability.
• Monitor unpaid invoices and outstanding balances, ensuring they remain at a minimum.
• Identify opportunities for cost efficiency without compromising service quality.

Events, Community, +