Lending Operations Senior Manager - Business Line Ops

About this role:

Wells Fargo is seeking a Lending Operations Senior Manager to lead the Business Line Operations Team. This is Small Business Lending's largest volume product and requires a leader with a focus on efficiency, risk mitigation, straight-through processing, transformation, and a strong focus on the customer. Proficiency in developing people, inspirational leadership, and leading change is essential. In this role, responsibilities include leading the strategic direction and daily operations of the team, ensuring alignment with the company's strategies and goals. Drive transformation initiatives to improve processes and systems. Build collaborative relationships with various stakeholders, ensuring effective communication and smooth process execution. Mentor team members, motivate others, and guide organizational change to foster a culture of talent development. Passion for delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop Loan Production teams responsible for loan processing, documentation, pre-closing or closing tasks
• Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
• Dedication to delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product.
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external customers throughout the conducting of loan processing
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience in Small Business
• Experience and knowledge of nCino
• Dedicated to delivering outstanding customer experiences with a strong commitment to excellence in all facets of lending operations
• Prior experience in leading processing and loan originations teams
• Strong understanding of how to deliver and scale on unsecured lending products
• Proven track record of managing and developing processing and loan origination teams in a high-volume environment. A strong understanding of how to deliver and scale on unsecured lending products.
• Experience driving transformation initiatives, including process and system improvements for new product launches
• Ability to collaborate effectively with Product teams to establish and scale new lending products
• Strong background in risk mitigation, compliance, and regulatory requirements within lending operations
• Inspirational leadership skills, with a history of mentoring, motivating, and developing talent to achieve business objectives
• Exceptional stakeholder engagement and communication skills, with the ability to influence at all organizational levels

Job Expectations:

• Ability to work on-site at one the posted work locations
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship. 

Posting Locations:

• 1525 W W T Harris Blvd, Charlotte, North Carolina 28202
• 11601 N Black Canyon Hwy, Phoenix, Arizona 85029
• 2800 S Price Rd Chandler, Arizona 85286

Posting End Date: 

6 Nov 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo