Senior Remote Services Specialist CRMDx

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:
As a Senior Remote Services Specialist you will provide global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers on our service technology products, specifically LATITUDE Consult and Heart Connect.  Help our customers by delivering immediate, accurate and up-to-date information regarding current and historical market-released CRM products, and assisting in troubleshooting, problem-solving and assessment of product operation. 

 

This role can sit at any BSC or REMOTE site

 

The current opening is for coverage 10am – 7pm Central Time.

 

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Utilize extensive product knowledge, advanced troubleshooting skills, and thorough understanding of clinical applications to analyze and assess product operation and make recommendations for optimal product management.
• Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and future products. 
• Achieve and maintain a working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff, and mentor new employees.

 
What we’re looking for in you:
Minimum Qualifications/Preferred Requirements

• Bachelor’s degree or a minimum of 5 years of direct experience
• Prior experience as a Field Clinical Representative/Specialist (FCR/FCS)
• Technical experience with LATITUDE Consult and/or Heart Connect products
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients

 

Requisition ID: 589647

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, a