Hospital Unit Service Coordinator III
UC San Francisco (UCSF)About the role
Job summary:
The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manger or Charge Nurse, functions as the focal communications source for clear and concise information to the members of the OR/PAR staff, medical staff, and other hospital departments and performs administrative functions directed toward positive patient care outcomes.
All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
DUTIES & ESSENTIAL JOB FUNCTIONS
JOB RESPONSIBILITIES FOR PERIOD OF EVALUATION
Communication
Follows House and telephone standards as established by the Medical Center.
Prioritizes and responds effectively to requests that occur simultaneously.
Initiates appropriate procedures for all emergencies.
Conducts oneself in a calm, controlled, and professional manner.
Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.
Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse.
Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.
Notifies appropriate nurse and physician when patient arrives on the unit.
Contacts physician and other appropriate staff when required.
Updates bulletin boards and other communication sources on assigned unit.
Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information.
Administrative Functions
Maintains adequate quantity of administrative forms and supplies at nursing station.
Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).
Reports and keeps track of malfunctioning equipment.
Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keep charts in proper location.
Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record.
Accurately transcribes routine and STAT physicians’ orders.
Completes all forms and requisitions related to charges/billing.
Consults with a nurse or physician when written orders are unclear.
Schedules procedures, tests and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.
Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions.
Ensures that patients’ valuables are secured according to established procedures.
Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.
Copies necessary elements of chart for patient discharge or transfer to another facility or department.
Utilizes Medical Center automated systems to access and maintain patient information.
Orders patient medications, equipment, and supplies as requested.
Other Duties and Responsibilities
Orients new Unit Service Coordinators, students and staff as appropriate. (III level only)
Follows all unit, department, Medical Center, and University policies, procedures and work rules.
Maintain
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