Customer Success Manager - New York

Who we are:
Metaprise provides an AI-powered AR/AP solution designed to help businesses focus on what truly matters: making money. Leveraging the world’s largest operating database and intelligent profit models, Metaprise empowers businesses to optimize their revenue streams and profit paths. We provide global receiving accounts for businesses that can collect payments from anywhere in the world. Metaprise enables you to enhance cash flow, streamline operations, and drive sustainable growth across global markets.

Responsibilities:

• Nurture enduring relationships with key clients by positioning yourself as a trusted advisor who comprehends their distinct AR/AP processing requirements.
• Serve as the primary point of contact for clients, promptly addressing inquiries and ensuring their satisfaction throughout their journey.
• Conduct engaging product demonstrations to effectively showcase the features and benefits of our payments solution platform.
• Deliver comprehensive training sessions that empower clients to proficiently utilize the platform to meet their specific requirements.
• Proactively monitor clients' usage patterns and performance, identifying opportunities for optimization, upselling, and addressing challenges.
• Initiate regular check-ins to discuss industry trends, share insights, and collaboratively strategize to achieve clients' business goals.
• Collaborate closely with technical support teams to swiftly address and resolve issues, minimizing disruptions to clients' operations.
• Maintain transparent communication with clients throughout the issue resolution process, providing timely updates on progress.
• Solicit and gather valuable feedback from clients, leveraging their insights to continually enhance the AR/AP solution platform.
• Collaborate with product managers to articulate client needs, contribute to product roadmaps, and influence the development of new features.
• Partner with marketing teams to co-create effective client communication strategies, showcase success stories, and gather testimonials.
• Work alongside sales teams to identify and support upselling opportunities, ensuring seamless transitions during expansion phases.
• Identify avenues for business growth within existing client accounts and collaborate with sales to drive successful upselling initiatives.

Qualification:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience +3 years in customer success, account management, or a related client-facing role.
• Exceptional communication skills, both written and verbal, with the ability to convey complex ideas clearly.
• Strong presentation and product demonstration skills.
• Customer-focused mindset with a dedication to enhancing client satisfaction and driving success.
• Analytical mindset with the ability to identify opportunities for optimization and growth.
• Collaborative and proactive approach to problem-solving and decision-making.
• Proficiency in building relationships and influencing stakeholders at various levels.
• Familiarity with payments industry trends and technologies is advantageous.
• Experience working in a fast-paced, technology-driven environment.
• Ability to manage multiple client relationships and priorities simultaneously.

DEI at MetapriseAt Metaprise, all qualified applicants will be considered for employment without regard to age, disability, or medical condition; ethnicity, race, citizenship, and national origin; religion or faith; family status, pregnancy, and caring responsibilities; sexual orientation; gender identity, gender expression, and transgender identity; protected veteran status; size or any other protected basis under appropriate law.