Flight Centre - Commercial Finance Director - New York, USA

Commercial Finance Director

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

Corporate Traveler Americas is seeking a Commercial Finance Director focused on Growth and Client Retention. The role will work closely with the Sales Leader, Marketing Leader and Regional Business Managers to drive profitable growth for the USA division. The successful candidate will have advanced analytical skills, be able to build strong commercial relationships with all levels of the business and be driven to provide insights and opportunities to the business.

About The Opportunity

As Commercial Finance Director – Growth & Retention, your primary focus will be to drive revenue growth and customer retention through in-depth market analysis, data-driven insights, and strategic collaboration with the Sales and Marketing teams. You will identify key market opportunities, analyze performance trends, and recommend actionable insights to optimize sales strategies. Your role is pivotal in supporting Corporate Traveler’s growth by leveraging data to understand and penetrate target markets and industries.

Key Responsibilities

Sales Growth & Retention Strategy

• Develop and implement data-driven strategies aimed at driving sales growth and improving customer retention.
• Collaborate with Sales and Marketing teams to identify key growth opportunities within specific markets, industries, and customer segments.
• Analyze sales performance and trends to recommend adjustments in pricing, promotions, and sales tactics.

Market & Competitive Analysis

• Conduct detailed market and competitor analysis to identify potential growth areas, emerging trends, and risks.
• Evaluate customer behaviors, purchase patterns, and preferences to help Sales and Marketing teams refine their approach.
• Provide insights on competitor strategies, market share, and positioning to help optimize sales and marketing efforts.

Performance Monitoring & Reporting

• Develop and maintain dashboards to track key performance indicators (KPIs) for sales growth, retention, and customer satisfaction.
• Regularly report on sales metrics, customer retention rates, and market penetration to senior leadership.
• Analyze post-campaign performance to determine ROI and effectiveness of targeted marketing initiatives.

 Customer Segmentation & Targeting

• Conduct customer segmentation analysis to identify high-potential markets and industries.
• Work with Marketing to refine customer personas, tailoring campaigns to attract and retain key customer segments.
• Identify and target key customers, industries, and regions for sales expansion and retention initiatives.

Collaboration & Stakeholder Engagement

• Partner with Sales, Marketing, and Product teams to ensure alignment on growth strategies and goals.
• Provide insights and recommendations to leadership on opportunities for business development and product-market fit.
• Act as the liaison between commercial teams and data/analytics functions to ensure data accuracy and actionable insights.
• Act as the liaison between commercial teams and transactional finance functions