Order Entry Coordinator (54661)

The Hiller Companies, LLC has an immediate opening for Order Entry Coordinator.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.  Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.  With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.  Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:  The Order Entry Coordinator is responsible for accurately entering customer service orders (jobs/contracts) into Hiller's service software platform.  In addition, this position must also verify the accuracy of the service order (job/contract) and ensure it is ready to be performed in a timely and efficient manner. The Order Entry Coordinator must support multiple branch locations.  

Key Responsibilities:

• Review approved quotes returned by customers for accuracy, exercising discretion and judgment in assessing their validity. 
• Set up new customer contract in Service trade based on approved quotes. 
• Assign service lines to contracts as required. 
• Review repair quotes and ensure jobs are assigned to the appropriate job. 
• Assign applicable customers assets as needed for job. 
• Assign customers labor contract to jobs, abiding by appropriate labor allocation agreements. 
• Collaborate with the sales team to request required documentation as needed. 
• Adhere to standard operating procedures (SOPs) to ensure all data is entered both with consistency and in compliance with approved standard practices. 
• Other duties as assigned. 

What We Are Looking For:

• High School Diploma/GED is required. 
• An associate degree in business or supply chain is desirable.  
• Bachelor’s degree or equivalent related experience a plus. 
• 3-5 years of office experience/data entry/customer service. 
• Candidate must have proficient knowledge of accounting processes. 
• Experience with JD Edwards Enterprise One and ServiceTrade preferred.  
• Experience in service-related industry is desired. 
• Proficient with Microsoft office applications including Excel, Word and Outlook. 
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Strong verbal and written communication and interpersonal skills 
• Ability to multi-task, prioritize and manage time effectively.