Senior Human Resources Generalist

Company Description

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. For more than 20 years, IHMS has delivered compassionate, high-quality healthcare services across the Pacific, Europe, the Middle East, Africa, and the Americas. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere while drawing on the global experience and best practices developed by IHMS teams around the world.

Our work is driven by a commitment to delivering safe, effective, and patient-centered care in complex environments. To support this mission, IHMS has developed accredited and compliant management systems that help ensure quality care while tracking and coordinating every aspect of patient health services. These systems promote transparency, strengthen safeguarding practices, and provide near real-time visibility into clinical operations.

We understand that many of the individuals we serve are navigating difficult and uncertain circumstances. That’s why our care model includes access to comprehensive behavioral health services when needed, ensuring patients receive both medical and emotional support.

For healthcare professionals, working with IHMS means being part of a mission-driven team dedicated to making a meaningful impact. Our teams operate around the world and stand ready to provide compassionate care wherever it is needed most. For more information, please visit: www.ihmsusa.us.

Job Description

This position is eligible for an additional sign on bonus.

We are seeking an experienced Senior Human Resources Generalist to provide strategic and hands-on HR support across employee relations, compliance, investigations, recruitment, policy implementation, and performance management. This role partners closely with leadership and employees in complex operational environments and requires an HR professional who can work effectively in detention and/or healthcare sectors while maintaining the highest standards of professionalism, judgment, and confidentiality. 

Key Responsibilities:

• Serve as an HR partner to managers and employees on employee relations, policy interpretation, performance management, and workplace concerns. 
• Conduct and support workplace investigations and document findings and recommendations. 
• Support recruitment and onboarding efforts for assigned program. 
• Provide guidance on corrective action, leave administration, accommodations, and return-to-work processes. 
• Ensure compliance with company policies and applicable employment laws, regulations, and contract requirements. 
• Maintain and audit personnel records, HR systems, and compliance files. 
• Assist with policy development, communication, and implementation. 
• Analyze HR data, prepare reports, and provide recommendations to leadership. 
• Support audits, grievance responses, unemployment matters, and other employment-related activities. 
• Travel to field sites, healthcare facilities, or secure detention environments as needed. 
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.    

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

Required Skills and Knowledge: 

• Minimum of 5–7 years of progressive HR experience with strong generalist responsibility. 
• Demonstrated experience in employee relations, investigations, compliance, and performance management. 
• Strong knowledge of HR best practices and employment law. 
• Excellent communication, analytical, and problem-solving skills. 
• Ability to handle sensitive and confidential matters with discretion and sound judgment. 

Education Requirements: 

• Bachelor's degree in human resources, Business Administration, or related field required, advanced degree preferred. 

Preferred Qualifications: 

• Experience in the detention and/or healthcare sectors strongly preferred. 
• Experience supporting HR functions in a regulated or high-compliance environment preferred. 
• HR certification such as aPHR, PHR, or SHRM-CP is a plus. 

Physical Requirements: 

• This position is considered hazardous duty. 
• Required to walk unaided at a normal pace for up to 5 minutes and maintain balance. 
• Required to jog/fast walk up to ¼ m