At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We encourage growth – and reward the journey

U.S. Bank is hiring a professional to join our Custody Operations Trade Services Team within Wealth Operations. This is an exciting opportunity to build specialized operational expertise while working in a collaborative, fast‑paced environment that values accuracy, accountability, and growth.

About the Role

Trade Service Analysts (TSAs) play a critical role as the primary communication link between our clients, business lines, and internal operations teams. This is a highly client‑facing position focused on resolving post‑execution trade settlement inquiries by partnering across multiple internal groups to ensure trades are settled accurately, efficiently, and on time.

This is a fast‑paced, high‑impact role ideal for individuals who thrive in collaborative environments, are comfortable managing complex operational issues, and are passionate about delivering exceptional client service.

Key Responsibilities

• Serve as the primary point of contact for clients and internal partners regarding post‑execution trade settlement inquiries

• Resolve trade settlement issues by collaborating with internal operations, technology, and business line partners

• Communicate effectively with clients and internal teams, with approximately 80–90% of interactions via email and 10–20% via phone

• Handle direct client outreach, including unexpected inbound calls and participation in client meetings as needed

• Monitor and follow up on open trade issues to ensure timely and accurate resolution

• Identify potential risks or issues within the trade settlement process and escalate appropriately

• Maintain accurate documentation and provide clear, professional communication throughout the issue‑resolution lifecycle

• Adapt quickly to changing priorities in a deadline‑driven, high‑volume environment

Why You’ll Love This Role

• High visibility, client‑facing role with meaningful impact on trade settlement outcomes

• Opportunity to build deep expertise in Trade Services and Custody Operations

• Collaborative team environment with exposure to multiple business lines

• Fast‑paced work that offers continuous learning and professional growth

Schedule: Monday-Friday 8am-4:30pm Local time

Location: 3+ days at Lunken Operations Center and 2 days remote

Basic Qualifications

• Two years or more of related experience

Preferred Skills/Experience

• Bachelor's degree

• Prior experience in Custody Operations or Trade Services

• Familiarity with internal custody or trade processing systems (e.g., SCI, SWP or similar platforms)

• Strong problem‑solving skills and a proactive, solution‑oriented mindset

• Adaptability to new technology and evolving business processes

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid va