Customer Service Representative

Customer Service Representative (CSR)
Location: Buffalo, NY
Company: T-Mark Plumbing, Heating, Cooling & Electric
Pay: $21-$23 per hour
Be the Friendly Voice Our Customers Count On!
At T-Mark, we know great customer experiences start with great people. We're looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.
If you're someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we'd love to meet you.
What You'll Do
Answer incoming customer calls and assist with scheduling service appointments
Provide outstanding customer service on every interaction
Help customers with questions, concerns, and appointment requests
Accurately enter customer information and service details into company software
Communicate effectively with dispatchers, technicians, and customers
Resolve customer concerns professionally and efficiently
Manage multiple tasks while maintaining accuracy and attention to detail
Support the team in delivering a five-star customer experience
Assist with outbound calling campaigns as needed
Help maintain appointment schedules and maximize booking opportunities
What We're Looking For
1+ years of customer service experience
Experience working for a residential HVAC, plumbing, electrical, or home services company is required
Strong understanding of how residential service businesses operate
Experience scheduling service calls and supporting technicians
Service Titan experience strongly preferred
Strong verbal and written communication skills
Ability to handle high-volume customer interactions
Strong problem-solving and conflict resolution skills
Excellent attention to detail and accuracy
Ability to multitask and stay organized in a fast-paced environment
Customer-focused mindset with a positive, professional attitude
Dependable, team-oriented, and eager to learn
Bonus Points For
Previous CSR, dispatcher, or call center experience in the home services industry
Experience with memberships and maintenance agreements
Experience with outbound calling and rehash campaigns
Experience booking appointments and converting inbound opportunities
Familiarity with HVAC, plumbing, electrical, or drain service terminology
What We Offer
$21-$23 per hour
Medical, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Career growth opportunities
Ongoing training and development
Supportive team environment
Stable, year-round company
Join the T-Mark Team
This is not an entry-level CSR role. We're looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.
If you're the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!