Customer Service Rep - Iola

Job DetailsJob Location: Bank First Iola - Iola, WI 54945Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.
 

Why You’ll Love Working Here

Imagine a workplace where:

Your career growth is supported through training, mentoring, and advancement opportunities
Flexibility allows you to balance work and life without compromise
Your contributions directly impact guests and communities you care about
You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.
 

About the Role: Customer Service Representative (CSR)

As a CSR, you’re the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You’ll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care.
 

Key Responsibilities

Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
Process teller transactions and balance your cash drawer accurately
Update customer information and assist with account research
Help guests with fraud or unauthorized transactions
Manage debit card requests and safe deposit box services
Prepare wire transfer documents
Follow bank policies and federal regulations

 #INDBFQualificationsWhat We’re Looking For

High school diploma or equivalent
Customer service experience required; cash handling preferred
Strong communication and interpersonal skills
Proficiency in Microsoft Word and Excel
Excellent organizational skills
 

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.
 

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.
 

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven
 

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.