ASST GM - ITALIAN REST

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

  

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

Responsibilities

This position is responsible for assisting in the management of our property's Italian Restaurant. This will be accomplished according to established standards to provide maximum customer service and satisfaction while achieving financial goals.

 

Essential duties include, but are not limited to:

• Identifies and defines business needs and implements solutions. The solutions implemented are to result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Spearheads menu item changes based on product mix reviews and guest feedback.
• Ensures that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
• Institutes cost control procedures, inventories and standards of performance.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Staff replacement within the guidelines of the department.
• Develops and implements operating standards where necessary.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.

Qualifications

• Three (3) years fine dining experience with at least one (1) year in management preferred.
• Advanced knowledge of wines required, sommelier background preferred.
• College degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity.
• Experience in casino or hotel environment preferred.
• Must be familiar with financial data and cost control techniques.
• Proven ability in developing budgets and business plans.
• Proven ability in writing documentation, procedures, and training programs.
• Project management experience (writing a project plan, measuring progress, delivering results).
• Excellent interpersonal, customer service, communication, team building, and proble