Manager, Intake Operations

Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! 

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About iRhythm’s Values:
Values are the foundational principles that guide our decisions and actions. They reflect what’s most important, above all else, in how we go about delivering working with one another, delivering our strategy and achieving our vision. iRhythm embraces the following Values:

•    Lead with Integrity – Build Trust, Act with Transparency, Be Accountable
•    Solve for the Patient – Put Patients First, Delivery High Quality Results, Consider Customer Needs
•    Think Big, Go Fast – Learn from Failure, Take Intelligent Risks, Be Open to New Ideas
•    Collaborate to Win – Works as One Team, Development Relationships Proactively, Think Holistically and Strategically
•    Strive for Better – Embrace Change, Pursue Opportunities for Growth, Seek Diverse Perspectives

About this role:
iRhythm is currently seeking an experienced Manager, Intake Operations for our Deerfield, IL location. This position will manage the team who processes device returns for data extraction. This role includes the oversight of domestic Intake Operations for two shifts as well as supporting our International Intake Operations team.  The Manager will plan, direct, and coordinate the work activities and resources necessary for Intake Operations to meet business needs. The Manager will act as advisor to Intake Leads aiding in operations and resolving technical and non-technical problems. 

Specific job responsibilities include:
•    Planning and directing the Intake Operations to meet company goals for quality, productivity, and safety in compliance with medical device regulations.
•    Building and maintaining interdepartmental relationships with Human Resources, Manufacturing Engineering, Electrical Engineering, Quality, Supply Chain and Customer Care.
•    Supporting New Product Introduction to Intake as it relates to Intake applications tools/equipment.
•    Developing and implementing cost-effective alternatives and improvements overall Intake processes.
•    Managing Intake Operations budgets by Cost Center (Direct Labor, Materials & Overheads).
•    Ensuring proper staffing levels, efficiency, and quantity, to meet customer requirements.
•    Maintaining employee safety and morale by creating a safe, efficient, and fun working environment.
•    Fostering a collaborative, open and boundaryless culture of ownership and accountability
•    Ensuring that all employees receive adequate training, devices are processed within Intake specifications, and that all SOP’s, Work Instructions and Guidelines are appropriately enforced.
•    Encouraging development opportunities for team members through participation in education programs, training meetings and workshops. 
•    Additional responsibilities as assigned by leadership.
 

Physical Demands:    
•    Sitting, standing, or walking for prolonged periods of time
•    Lifting and/or moving up to 30 pounds
•    High level of repetitive motion at moderate to fast pace of upper torso, hands, arms and wrists

About you:

Qualifications and Requirements:

•    Bachelor’s degree in industrial/manufacturing engineering or alternate technical discipline.
•    Minimum 5+ years’ progressive operations/manufacturing experience with at least 2 years of that in management within a manufacturing environment preferred.
•    Medical Device, Pharma, or Biotech experience; thorough understanding of ISO 13485 and FDA regulations.
•    Proven track record of leading a team to consistently deliver high-quality products/services.
•    Demonstrated lea