Claims Analyst

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

We're a member of the S&P 500 and FT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

Position Summary

The Claims Analyst supports the Risk Management Department in the administration, coordination, and monitoring of Workers’ Compensation and General Liability claims programs. This role serves as a key liaison between internal stakeholders, field operations, insurance carriers, third-party administrators (TPAs), brokers, and legal counsel to help ensure claims are reported, investigated, documented, and managed effectively throughout the claim lifecycle.

This position is responsible for claims analysis, reporting, compliance monitoring, documentation management, and trend identification. The Claims Analyst helps support cost containment efforts, timely claim handling, and reporting that enables informed decision-making and risk reduction across the organization.

Essential Duties and Responsibilities

• Monitor Workers’ Compensation and General Liability claims throughout the claim lifecycle and coordinate timely handling with insurance carriers and third-party administrators (TPAs)
• Review claims and related documentation for accuracy, completeness, eligibility, and irregularities; follow up as needed to obtain required information
• Coordinate the reporting, documentation, investigation, and tracking of workplace injuries, incidents, and liability claims
• Maintain accurate claim records, loss data, and reporting within RMIS and other applicable systems
• Serve as a liaison among Risk Management, field operations, carriers, TPAs, brokers, legal counsel, and other stakeholders to support effective claim resolution
• Prepare and analyze claim reports, loss runs, dashboards, and trend data to support management decisions, cost control, and loss prevention efforts
• Identify claim trends, emerging risks, and operational issues, and recommend corrective actions to reduce claim costs and organizational risk
• Support return-to-work efforts, regulatory compliance, state filing requirements, audits, and required workers’ compensation documentation
• Provide claims process guidance and support to field leadership and operational teams, including training on reporting procedures and documentation expectations
• Participate in claim review meetings and escalate complex, high-exposure, or litigated claims as appropriate
• Monitor support and team turnover at the TPA and report any issues or turnover to the appropriate claims manager

Qualifications

• High school diploma required. Additional certifications or licenses in claims a plus.
• Minimum 3 years of experience in claims, risk management, insurance, or a related function.
• Strong written and verbal communication skills.
• Proven time management skills, with the ability to prioritize and handle multiple tasks and work with a sense of urgency in a fast-paced environment.
• Knowledge of Workers’ Compensation and General Liability claims processes.
• Ability to review claim files for accuracy, completeness, and compliance.
• Strong analytical skills with the ability to identify trends, risks, and opportunities for cost containment.
• Proficiency in Microsoft Office applications and RMIS platforms.
• Ability to work collaboratively with cross-functional teams and external partners.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with professionalism.

Additional Information

Workplace

• One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand th