Software Engineer - Fusion

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 3+ years of experience in Software Development and support role within the financial sector.
• Salesforce Administration, Platform App Builder and Platform Developer 1 Certifications
• Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc, via SQL/SOQL).
• Experience with Business Continuity, Disaster Recovery, Crisis & Incident Management, Third Party Risk Management, and other Resilience focused methodologies, strategies & use cases preferred
• Leverage AI tools to enhance efficiency, problem-solving, and innovation in your daily work.
• ITIL v3 Foundation certification preferred
• Operations Management experience in a high availability environment supporting various salesforce applications & ERP/data integration tools (such as ServiceNow, Mulesoft, Coupa and SAP Etc.)
• Business Analysis experience is advantageous.
• Strong customer orientation & an eagerness to excel and be a part of a fast-growing team
• Demonstrated team player in resolving issues faster, during high case volumes or multiple high priority issue scenarios
• Excellent verbal and written communication skills.
• Candidate must be able to stay focused under pressure.
• Must have the ability to understand business issues and translate them to IT priorities.
• Strong analytical and problem-solving skills
• Must have Process management skills

Education

• University bachelor’s degree or equivalent

Responsibilities

• Complete understanding of the standard policy, ownership and implementation of the Event, Incident, Request, Problem and Knowledge Management disciplines for various Salesforce applications and third-party tools.
• Act as a subject matter expert for Salesforce ecosystem and interact with various application owners, application support, Business analysts and Application Development teams
• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform
• Hands-on configuration using Force.com and Fusion tools
• Demonstrate an understanding of SFDC capabilities including Flows, Permission Sets, Reporting & Dashboarding
• Participates in Project, M&E, Project transition and UAT’s to enhance individual knowledge and build on the knowledge required to support the application
• Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now and Jira etc.
• Oversight on ITSM toolset ensuring SLA’s on incidents, requests and problem records are met and their details are accurate.
• Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

About the team

The Corporate Systems team, part of the Technology Services Group, supports Moody’s core business and technology operations by enabling reliable day to day execution, strong coordination, and effective governance across corporate platforms and shared services. The team partners closely with senior leaders, product teams, and key stakeholders across the enterprise to drive operational excellence while also advancing innovation, including the adoption and enablement of AI driven capabilities. By bringing structure, clarity, and rigor to comp