Specialty Service Intake Coordinator

Description

General Purpose of the Job:

At Turnwell Mental Health Network, our mission is to expand access to high quality care in underserved markets. This position will work directly with potential and existing patients, serving as the critical point of contact processing specialty service intakes and coordinating ongoing care with a compassionate and clinically informed approach. The Specialty Service Intake Coordinator is a well-organized, computer-proficient, detail-oriented individual with exceptional communication skills. Will work collaboratively with the Director, Sales to assist a broad range of teams including but not limited to Sales, Clinical Operations, and Regional Operations.

Requirements

Essential Duties and Responsibilities:

The following duties and responsibilities generally   reflect the expectations of this position but are not intended to be all   inclusive:

• Conduct  diligent follow-up with potential clients who have shown interest in or have been referred to Turnwell clinics for specialty services
• Respond promptly to all calls and emails within a 24-hour timeframe
• Review insurance information for all potential clients, ensuring accuracy in prior authorizations and medication coverage
• Understand the entire prior authorization process including research, coordination, documentation, and clinical consultation 
• Guide potential clients through the initial admission process with empathy and professionalism
• Collaborate with clinical staff, referral sources, and community organizations to coordinate client referrals and admissions
• Review and communicate the anticipated financial responsibilities of clients during the intake procedure
• Provide information and guidance to clients and their families about available treatment programs, services, and resources
• Serve as a liaison between clients, treatment providers, and other stakeholders to ensure continuity of care
• Facilitate client intake procedures, meticulously completing all required admission paperwork
• Proactively identify and address potential barriers to admission, devising effective solutions to ensure seamless access to treatment
• Travel, as needed, to build relationships with clinicians and administrative staff
• Develop a working knowledge of all Turnwell Mental Health services and the behavioral healthcare industry to effectively contribute to a variety of projects.
• Coordinate and communicate continuously with other departments to share information, best practices, systems issues, process solutions, and training needs

Minimum Qualifications: 

Education:  

• Master’s degree

Experience:

• 3+ years of experience in patient intake and insurance authorization in medical or behavioral health service settings 
• Therapy or counseling background preferred 

Travel Requirements:

This position requires up to 5% travel.  

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

• Ability to lift a minimum of 5 pounds to a maximum of 50 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motion
• Ability to hear and interact by phone and in person clearly and efficiently.
• Ability to use computer and all peripherals as needed to meet goals.

Work Environment: Moderate noise (examples: business office with computers and printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. Normal hazards associated with travel.

Visual Requirements: Vision adequate to perform the essential duties/responsibilities of position including repetitive use of computer monitor.

Language Requirements: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA: Turnwell Mental Health provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

This is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time