Operations Coordinator - Client Relations Center

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. 

 

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

 

OPERATIONS COORDINATOR - CRC

 

Job Mission  

The Cartier Client Relations Center Operations Coordinator contributes to the overall commercial success of the CRC by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for logistics, inventory control, and the effective implementation of policies and procedures. 

 

Main accountabilities/objective of the position 

Key Responsibilities 

• Accountability - Freedom to Act / Discretion (Operations & Administrative aspect of role. Guides FLSA (Overtime eligible or not) 

• Operations Excellence & Compliance: Support the implementation and adaptation of policies, procedure, strategy, and tools 

• Ensure proper understanding and execution of all Maison policies and procedures within the client relations center; champion and influence compliance among the broader team 

• Organize movement of product in/out of CRC including shipments, transfers, consignments, and other transportation needs while maintaining quality control and preventing stock losses 

• Demonstrate excellent care and proper product handling with appropriate packing, shipping, and receiving procedures 

• Support ecommerce transactional flows to ensure efficient business operations and seamless client experience  

• Coordinate inventory control processes (e.g., regular counts and stock movements) to ensure a successful annual inventory 

• Uphold Cartier standards within the workplace, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc. 

• Partner with client-facing teams to manage the CRC supply inventory including replenishment needs for sales, hospitality, and back-of-house, manage the order process and support Lean/5S strategies for optimal storage organization 

• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation) 

• Support overall success of CRC audits; partner with management to implement and execute action plans 

• Exhibit strong communication and problem-solving skills by partnering effectively with management and peers 

• Assist with special projects as needed 

• Consistently reach and aim to exceed all KPIs 

 

• Maison / Industry Knowledge: Support the implementation and adaptation of policies, procedure, strategy, and tools 

• Develop fundamental brand knowledge to convey Cartier heritage and values 

• Remain current on all industry news, local/global competition, and connection to community 

• Share and collaborate with region and network peers on operational best practices 

 

• Teamwork: Support the implementation and adaptation of policies, procedure, strategy, and tools 

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor 

• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone 

• Elevate the level of operational excellence and ensure all da