Director, Product and Experience Design

Job Classification:

Technology - Agile, Delivery, & Product

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

You will support the team and CPO by driving the digital product strategy. This is a multi faceted role with responsibility to development the business case, design the customer experience, implement the product and experience roadmap for a digital suite of subscription products & journeys. You will be responsible for the end to end customer experience, CX iteration mapping, and NPS. 

What you can expect:

As the Digital Product and Experience Director, you will be responsible for:

• Driving the digital product vision and strategy. This is a multi-faceted role with responsibility for defining the strategy and roadmap for a digital suite of subscription products & experiences collaborating with business functions, Operations teams, UX and technology teams, to identify business value and define solutions that deliver on the digital strategy.

• Developing and executing a comprehensive digital end-to-end customer experiences that aligns with our business goals and enhances customer loyalty. You will work closely with cross-functional teams to ensure that every interaction with our customers is positive and consistent. Your role will involve driving the strategy, analyzing business and customer feedback, identifying data driven pain points, innovating - hypothesis & user testing, and implementing changes to enhance the overall partner journey. You will also be responsible for training and mentoring staff to ensure they are equipped to deliver exceptional service.

• Support the Chief Product Officer, Product Owners and stakeholders by helping prioritize the business backlog, communicating with stakeholders and coordinating work that is spread across multiple teams.

What you’ll need:

• Expertise in Digital experiences and Solutions

• Partner with CPO ad CTO to prioritize initiatives, maintain the business backlog, and communicate Objectives and Key Results (OKRs), NPS, Miro Board, etc.

• Design and lead the digital experience innovation riff program

• Lead the research team to build data driven personas, subscription offers, and DIY portals

• Lead the UXR and in-market testing programs

• Influence stakeholder buy-in through effective communication and data-driven storytelling 

• Support design-related work including defining personas and empathy mapping 

• Create and maintain an ongoing product roadmap by working with business areas to identify, sequence, and prioritize enhancement requests 
   

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. People who have successfully developed their skills in this role have gone on to be promoted to an Internal Wholesaler which can lead to a potential career in wholesaling, operations, leadership, and product roles.

We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

• Retirement plans:

• 401(k) plan with company match (up to 4%)

• Company-funded pension plan

• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal