About the Role 

The Patient Service Representative will be responsible for checking patients in and out and providing exemplary customer service.  The position will support U.S Urology Partners by providing clerical support to all areas of the office.   

What You’ll Be Doing 

• Exceed daily expectations and goals, with minimal error, while maintaining contact with manager regarding status of assignments and deadlines. 

• Display leadership initiative by offering to help others or asking take on additional responsibilities when able 

• Responsible for check-in/check out 

• Travel to satellite locations as needed 

• Verify insurance for upcoming procedures 

• Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing 

What We Expect from You 

• High School Diploma 

• Interact professionally and positively with all patients, colleagues, managers and executive team 

• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks. 

• One year of experience working in a medical practice or in a health insurance organization 

• Excellent verbal and written communication skills 

Reasoning Ability  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills 

To perform this job successfully, an individual should have thorough knowledge in computer information systems.   

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  

Work Environment 

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Travel 

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. 

What We are Offer You

At U.S. Urology Partners, we are guided by four core values.  Every associate living the core values makes our company an amazing place to work.  Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing