Front Office Administrative Support

Company Summary

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. 

Position Overview

Arlo is in search of a Front Office Administrative Support to support the overall front office administrative operations of the Office of Local Defense Community Cooperation. You would serve as the liaison between OLDCC staff and administrative support. Additionally, the candidate will utilize Federal and DoD resources to ensure productivity and efficiency to ensure seamless administrative operations.

Work Location

Crystal City, VA, (Monday – Friday between 8am-4:30pm)

Job Responsibilities and/or Success Factors

• Meeting Logistics: Ensure seamless coordination of recurring staff meetings, including task assignment, timely preparation, and daily synchronization calendar reviews. Proactively manage meeting room reservations, address potential conflicts, and update the synchronization calendar with Long Range Calendar events. Distribute read-ahead meeting presentations, set up audio-visual equipment, and serve as a backup for Deputy Directors' administrative support. Attend key meetings for updates and contribute to the efficient functioning of VTC equipment and phones.
• Reception: Manage the front desk to provide a welcoming environment for all visitors. Greet and assist individuals entering the OLDCC suite. Facilitate admission for visitors without key access, ensuring proper sign-in and out through the visitation log. Escort visitors to designated areas and coordinate with administrative staff for visitor escorts. Maintain a tidy reception area by resetting seating, turning on lights, and ensuring operational equipment. Monitor security feeds, notify IT support of technical issues, and close meeting spaces each day in adherence to Agency policies.
• Telephone Triage: Handle office phone operations with a professional demeanor. Answer calls, referring them to the appropriate individuals following OPSEC procedures. Take detailed messages and forward them via email within 1 hour. Maintain a high level of professionalism throughout the call, ensuring clear, accurate, and informative notes. Regularly check the main office voice mailbox, retrieve messages, and promptly return calls.
• Mail and Office Operations: Facilitate efficient mail and package handling on behalf of the office. Retrieve incoming mail and documents from Pentagon and USPS mailrooms, ensuring timely delivery of outgoing parcels. Stock FedEx package materials in the supply room and coordinate outbound shipments. Submit tracking documents to the Office Manager for monthly review. Attend weekly staff meetings, internal meetings, and Agency-wide trainings for professional development. Include meeting and training attendance in the monthly status report submitted to the Contracting Officer. Highlight completed tasks in a detailed qualitative and quantitative manner in the monthly status report. Address and resolve any issues or concerns related to the role in the monthly status report.

Education and Minimum Qualifications

• Must have an active Secret clearance.
• High school degree with at least two (2) years of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Proven experience in administrative support roles.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to maintain a professional and welcoming demeanor in a fast-paced environment.

Desired Qualifications

• Bachelor’s degree from an accredited college/university.

AAP Statement

We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.