Manager-Program Management

ESSENTIAL FUNCTIONS:

• Develop and maintain administrative and clinical operations that provide quality care and outcomes for
the patients.
• Contribute to the planning and implementation of program goals, objectives, personnel, resources and
equipment. Implement the approved program plan objectives, timetables, expected outcome and
measures for assigned areas of responsibility.
• Oversee the program's budget and policies regarding participant involvement, program requirements,
and benefits. Work may involve directing counselors, clinical staff or other facility / clinic staff involved
in the delivery of services through the program. Provides management and oversight for the facility
program.
• Develop and implement procedures to ensure efficient operations of the program; continually identify
opportunities to improve program's efficiency; coordinate care delivery, work flow; oversee scheduling,
registration, discharge and billing processes for the person(s) receiving services according to facility /
clinic procedure.
• Provide staff management to including hiring, development, training, performance management and
communication to ensure effective and efficient department operation.
• Responsible for an assigned caseload if applicable to the program.
• Monitor staff schedules to ensure that appropriate staffing levels are available to facilitate care in a
timely manner.
• Develop and implement treatment plans, develop and maintain and audit charts and records for
person(s) receiving services.
• Serve as liaison and provides consultation with other staff on related issues, regulations, and standards
pertaining to area of clinical specialty.
• Assist in the development and implementation of operating policies and procedures for the program or
organization; ensures that procedures and workflow are consistent with organizational objectives,
treatment protocol, regulations, and standards of care; ensures that operations conform to established
environmental, safety, and infection control requirements.
• Provide outreach services in area of clinical specialty, as needed.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient
needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top
priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
• Bachelor's degree in behavioral or mental health or closely related field required.
• Four or more years’ experience working with the population of the facility required.
• One or more years’ supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Valid driver's license, if required by the facility.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by
facility).
• First aid may be required based on state or facility.

Salary range of $34 to $39/hr