Customer Success Director - Broadcasting

We are reimagining advertising. Permutive is a real-time data platform that empowers publishers and advertisers to address all of their target audiences, whilst protecting consumer privacy and respecting user consent.

Our unique technology sits behind some of the world's largest publishers such as News Corp, Hearst, BuzzFeed, The Guardian, and Condé Nast to name a few — we enable them to understand and personalize user experiences for hundreds of millions of people every month. 

You'll love working with us if you're excited about collaborating with brilliant colleagues, embracing autonomy and responsibility, and tackling challenges that will drive us forward. It’s a great time to join and become a key contributor in shaping Permutive for the future.

Thanks to our category-defining edge technology, we've attracted the attention of global investment partners like EQT Ventures, Octopus Ventures, ACE & Company, and SoftBank Investment Advisers. Additionally, we are listed among YCombinator’s Top 150 companies of all time.

About the role...

As Customer Success Director, you will be one of the most senior members of the team in North America and actively work to improve internal practices and education while driving cross-team partnerships with other departments.

In partnership with our Account Management team, you will support renewal and upsell opportunities within your account base, and be accountable for Net Dollar Retention. You will also be seen as an example by the rest of the team, a source of knowledge and expertise in the field of broadcasting and streaming, and will be setting best practices for customer relationships management and an informal leader in the team

We are early in our journey of helping broadcasting customers unlock the strong value of their first party data through Permutive. Our product has helped hundreds of global publishers dramatically increase advertising revenue and now we’d like to replicate this success with broadcasters.

We already partner with significant customers in the sector and we see an enormous opportunity to dominate it. In order to get there, we need individuals with a deep understanding of the challenges and opportunities that CTV offers broadcasters, with enthusiasm and fresh ideas on building an audience strategy.

You will develop a deep understanding of the strategy and objectives of our broadcasting clients across both North America and EMEA.

About the Team 

You'll be joining a collaborative, diverse customer success team who are based in London, Paris, Berlin, and across the United States. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams.

What you'll be doing...

As Customer Success Director, Broadcasting you will focus on deepening our strategic relationships with customers in your book of business, mostly including, but not limited to, broadcasters, some of which have a global presence. You will be tasked with continuously improving client health across our customers. You will support your customers in continuous innovation within the space of their first party audience strategy, lead the innovation process and collaborate with them to maintain their leading position in the advertising market. You will partner directly with our Product and Sales team by bringing customer feedback on our products and services and actively working to improve it.

• Achieving and maintaining high customer health through strategic success and account planning and engagements (e.g. Executive Business Reviews), understanding and improving product usage, and supporting clients in meeting their business objectives

• Managing a book of business, comprised of some of our strategic customers, as well as some customers in the Mid Market, with a strong focus on broadcaster customers; deeply understanding their commercial strategy, needs, and pain points; proactively bringing those insights back to the business

• Your book of business will consist of mostly global media companies and broadcasters, including Warner Brothers Discovery, Televisa Univision, Gruppo Mediaset and others. You will be expected to become your customers’ strategic advisor, providing guidance and advice as they build their first party data strategy and take it to market. You will help them innovate and ensure that Permutive is a core pillar within their commercial strategy.

• To start, your book of business may contain some traditional publishers - as we expand into t