Programme Manager - US

Immedis is a purpose-built, global payroll platform that supports the complete end-to-end payroll cycle and provides advanced reporting and real-time data analytics - addressing its client's global payroll needs in 150 countries worldwide.

Immedis is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognized as a Great Place to Work for 8 consecutive years, a “Best Workplace for Women” for the past 4 years and most recently, we were delighted to be recognized as a “Best Workplace in Tech” for the accreditation first year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries daily. We have over 1,600 employees globally and are currently looking for the newest member of our team

We looking for a Programme manager to join our team.

Responsibilities

You will be responsible for:

• Overseeing the implementation of a suite of Onboarding Projects
• Line Management Project Managers in your Portfolio including training, mentoring, and guiding Project Managers on their projects, building relationships and effective communications and customer focused delivery
• Ensure adherence to the Immedis Methodology, standards and PM practices on their Project Portfolio
• Running Project Steer Cos and ensuring Governance is adhered to
• Responsibility for the successful completion and delivery of the project
• Ensuring Project Managers deliver a first-class customer experience during the Onboarding process – guiding customers through the processes and to help with their understanding of the transformation
• Support on project escalations, assisting Project Managers with troubleshooting
• Escalating project issues to the Onboarding Director and any relevant Immedis Stakeholders
• Working with the Onboarding management, PMO and the wider Immedis team as needed to ensure on-time delivery, quality handovers and ensuring customer confidence
• Fostering a supportive and open culture, asking questions, creativity, to drive innovation and great customer experience
• Support on process and methodology development/continuous improvement as needed as part of the ongoing evolution and growth
• Collaboration across the Onboarding teams (PMO, Specialists) to find efficiencies and improvements in Onboarding Processes and ways of working
• Collaboration with colleagues across the organization including Commercial, Solution Architecture, Integrations, Product, Operations, Customer Success etc.
• From time to time you may be asked to input into and review of supporting documents for new projects

Requirements

• 5+ years of experience in a commercial environment as a Project or Programme Manager
• Certified PM Professional
• Graduate or Postgraduate with a minimum of a 2.1 degree in business or technology field
• Previous experience in successful people management – great at building and fostering relationships, mentoring and people development
• Excellent interpersonal skills – compassionate and empathic, honest and clear in direction and feedback
• Proven ability to act as a leader in business transformation projects
• Experience in process mapping and supporting clear documentation of an end to end service
• Strong exposure to software and service delivery, knowledge, and experience of project methodologies such as agile and waterfall
• Proven track record in best in class customer service communications and project delivery
• Knowledge of the global mobility / international payroll market

Desired Skills / Core Competencies

• First class inter-personal skills, coupled with strong influencing abilities, at senior executive level
• Excellent communication skills both oral and written, as well as mastery of Microsoft Office tools
• Excellent attention to detail and time and workload management skills
• Must be motivated, professional, work on own initiative, with the capacity to be a versatile team player - flexible, proactive and pragmatic
• Experience delivering and end to end service implementation for customer transformation projects
• Experience of managing complex projects and their implementation
• Experience of working with Sales, Delivery and Operational Teams
• Problem solver with can do attitude
• Experience in process development and improvement
• Experience in payroll is an advantage

Benefits

Why work with us?

At Immedis, We are a community of like-minded individuals commit