Medical Records Specialist I

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role:

The Medical Records Specialist I (MRS I) is responsible for maintaining, organizing, and managing patient health information in compliance with regulatory requirements and organizational policies. This role ensures the accuracy, confidentiality, and security of medical records while supporting care teams and external facilities with timely access to information. The MRS I is detail-oriented, efficient, and knowledgeable about health information management systems and regulations such as HIPAA.

Responsibilities

• Collect, organize, maintain, and update patient medical records and information within the EMR system.

• Ensure the accuracy and completeness of medical records by reviewing documents for errors or omissions.

• Upload and retrieve records in accordance with established policies and procedures.

• Safeguard patient information by following HIPAA and organizational confidentiality protocols.

• Regularly audit records to ensure compliance with legal and regulatory standards.

• Respond to requests for medical records from healthcare providers, insurance companies, and legal entities.

• Assist patients with accessing their medical records while adhering to privacy guidelines.

• Verify the legibility and completeness of medical records.

• Coordinate with healthcare providers to address discrepancies or missing information.

• Perform other duties as assigned.

Qualifications

• LCSW (Licensed Clinical Social Worker), CCMA (Certified Clinical Medical Assistant) or equivalent certification.

• 1+ years of professional experience in medical records management or a related healthcare setting.

• Strong knowledge of medical terminology, health information systems, and HIPAA regulations.

• Detail-oriented with excellent organizational and problem-solving skills.

• Effective communication skills for interacting with patients, staff, and external entities.

• Ability to prioritize and handle multiple tasks in a fast-paced environment.

Compensation

$48k – $60K • Offers Bonus

Benefits Package

Time Off:

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500. 

Physical Demands 

Work is per