Change Management Director

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a Change Management Director to join the Operations Change Management Team.

The Change Management Director will oversee and execute change strategy for complex or high-impact initiatives, serving as a senior advisor to sponsors and business leaders. This role provides direction and ensures alignment across stakeholders to support successful adoption and delivery of change outcomes. They will partner with Operations leaders to align on strategic priorities, timelines, and delivery, while developing and implementing structured change plans with clear, actionable outcomes.

Key Responsibilities

• Create change management strategies based on assessment of the impact of the change and impacted work groups.
• Develop strong relationships with key stakeholders influencing decisions in line with business unit and enterprise strategy.
• Shares appropriate industry and company analyses to achieve strategic insight.
• Builds end to end engagement plans with deliverables/dates that enable change and increase knowledge as well as build adoption.
• Helps leaders understand how change initiatives may intersect to increase opportunities to connect the dots for target audiences independently.
• Works with Operations Partners to ensure change strategies and plans are appropriately executed and teams have materials necessary for desired adoption.

Preferred Skills/Experience

• Ability to lead and connect change management initiatives across Operational business areas
• Technically proficient in change management strategies, building engagement or change management plans
• Ability to influence leaders to create plans that increase adoption results to meet desired outcomes
• Areas of expertise include relationship management, executive communication, strong problem-solving and conflict resolution
• Experience developing feedback loops to engage employees
• Central management of standardized tools & templates
• Ability to tell the story from a content standpoint and lead through change.
• Experience with executing change strategy focused on AI/AI Tool Implementation

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Ten or more years of experience, including leadership of large, complex programs/initiatives with high impact

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.<