Customer Account Representative

Company Description

About Us

At Sharpcontra, we are dedicated to transforming the customer experience through excellence in service, innovation, and accountability. Our mission is to build long-term client relationships by consistently delivering value through efficient solutions and a commitment to customer satisfaction. We are a forward-thinking company that values teamwork, precision, and continuous improvement.

Job Description

Job Description

We are currently seeking a Customer Account Representative to join our growing team in Boston, MA. The ideal candidate will serve as the main point of contact for assigned client accounts, ensuring satisfaction and retention through timely communication, support, and problem resolution. This position requires strong organizational skills, customer service excellence, and a proactive attitude.

Responsibilities

• Serve as the primary liaison between the company and assigned customers

• Manage and maintain customer accounts to ensure satisfaction and retention

• Resolve client issues and inquiries promptly and professionally

• Monitor account activity, track service performance, and provide regular updates

• Identify opportunities for upselling or cross-selling company services

• Collaborate with internal departments to ensure service alignment and client needs are met

• Maintain accurate records of client communications and activities

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field preferred

• 1–3 years of experience in customer service or account management

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Proficient in MS Office and CRM systems

• Ability to work both independently and in a team-oriented environment

Additional Information

Benefits

• Competitive salary: $55,000 – $65,000 annually

• Growth opportunities within a dynamic and supportive company

• Ongoing professional development and training

• Collaborative team environment

• Health, dental, and vision insurance packages

• Paid time off and holidays