Senior Systems Engineer (1482)

GEP is different. It’s a place where individuality is prized and talent respected. We’re focused on what is real and effective. We are a meritocracy where good ideas and great people get noticed, results matter, and ability and hard work drive achievements.  We recognize people who make a genuine difference by rewarding them well. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

GEP helps global enterprises operate more efficiently and effectively, gain competitive advantage, boost profitability, and maximize business and shareholder value.

Fresh thinking, innovative products, unrivaled domain and subject expertise, and smart, passionate people – this is how GEP creates and delivers unified business solutions of unprecedented scale, power and effectiveness.  Those are just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference.
 

Job Summary & Responsibilities

The Systems Engineer will be responsible for engineering, support and administration of Telephony infrastructure and its associated software such as Asterisk, Free PBX & Maintaining Asterisk Based Phone System, VoIP Monitoring. You will be part of GEP’s IT core support team and serve as a technical Subject Matter Expert and technical leader for Microsoft Unified Communications design, deployment, implementation, and configuration of Microsoft Unified Communication product suites. In support of SFB solutions, your role focuses on planning, designing, implementing, optimizing, and supporting managed deployments and other converged unified communications solutions to meet GEP’s in-house and customer’s need. Additional support might include providing training and workshop activities, consulting services, and review of custom designs.

Responsibilities

• Serve as the primary design & implementation engineer for Microsoft Unified Communications portfolio.
• Work with suppliers, customers and internal IT teams to properly design and deploy designed solutions.
• Lead technical sessions with stakeholders and customers solution architects to discover requirements and develop solutions.
• Extensive experience with Active Directory and Azure Active Directory.
• Prepare project design and documentation.
• Present solutions to clients and executives as needed.
• Participate as a hands-on engineer on project deployments.
• Mentor and develop junior engineers.
• Maintain and develop relationships with Supplier partners such as TATA,SBC and AudioCodes.
• Evaluate and recommend new technologies.
• Maintain technical certifications as required.
• Monitor FreePBX servers for their functionalities, Support VoIP infrastructure with upgrades and patching including but not limited to Asterisk, Free PBX
• Support second and third tier escalations for all operational outages in VOIP.
• Plan the specified designs per customer’s requirements and deliver quick enterprise solutions
• Working knowledge and administration of Asterisk FreePBX , SIP Trunking, queues and IVRs & call flows
• Assist in the migration from Skype for Business to Teams
• Extensive hands on experience with most of all the following technologies: Windows 7 & 10, Windows Server 2008R2, 2012, 2016 & 2019, VMWare
• Maintain technologies (including Active Directory, group policies, DNS, DHCP, etc.) to insure network server services and security to clients.
• Extensive hands on experience with Office 365 (Azure AD, AD Connect, ADFS, Sharepoint online, OneDrive, Teams, Groups, InTune, PowerBI, ATP, E5 bundled applications and security features)

Requirements

• Bachelor's Degree in Telecommunications Engineering, Networking, or related field.
• 8+ years of experience with a technology vendor or systems integrator sell