Senior Analyst, Customer Engineering Strategy & Operations

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

To support our growth and enable us to scale efficiently, we are seeking an outstanding Senior Analyst, Strategy & Operations to help drive sales strategy, planning, reporting, and analysis efforts in our Global Customer Engineering team. The Senior Analyst will be responsible for the analytical aspects of key business decisions, including quota setting, attainment reporting, go-to-market strategies, resource allocation, process improvement, metrics and dashboards.

You'll be able to work cross-functionally with Customer Engineering Leadership, Strategy & Operations, Finance, and IT to drive efficiency and performance improvement across multiple operational and financial metrics globally. You will generate reports and analysis, providing insights that support decision-making and help define, land, and deliver on key Customer Engineering strategic priorities. You will support running the business cadence, helping navigate the complexities of systems and tools as well as collaborating with cross-functional teams to tackle problems, design, manage, and optimally deliver projects against operational standards.

You will help scale and streamline the operations of Elastic’s Customer Engineering business by providing the incentives, systems and business insights the organization needs to optimize performance, efficiency and productivity.

Responsibilities will include bookings and consumption analysis, sales performance analyses, forecast preparation, territory management, quota assignment, report preparation and deep analysis of our efficiency in the market.

You will enjoy analyzing data, love improving the inefficient, and are not afraid to get involved! Reporting to the Senior Manager, Customer Engineering & Support Strategy & Operations, this person will be focussed on delivery, flexible, and eager to acquire new skills and knowledge.

What You Will Be Doing:

• Designing incentive structures for roles including Customer Architects and Customer Engineers, that align with the organization's goals.
• Crafting and delivering quotas and targets, and managing territories & account alignment.
• Partner closely with Customer Engineering leadership to develop actionable, measurable projects and programs that accelerate consumption growth and improve productivity.
• Perform in-depth analyses on the leading, in-process, and lagging indicators to support pivotal initiatives to drive growth.
• Perform data analysis and modeling to identify trends and efficiency opportunities. Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key partners.
• Engage in ad-hoc analyses to understand business performance/user metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, resource allocation and more.
• Independently form and express opinions on signals in the data that show risks or opportunities.
• Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction

What We Are Looking For:

• 5+ years work experience in Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market strategy.
• BA/BS degree in Marketing, Business, Finance or equivalent experience required.
• Demonstrated ability to structure sophisticated problems, develop solutions, and craft recommendations and results into easily digestible documents and communications, presenting with all levels of the organization: C-Suite on down.
• Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency.
• Ability to thrive in a fast paced start-up environment.
• Deep familiarity with Salesforce.com.
• High level of proficiency with the MS Office suite (especially MS Excel and MS Powerpoint).
• Experience with BigQuery, SQL. Experience with Tableau is a plus.

 

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether