Associate Director, Solution Design

Hi, we're Oscar. We're hiring an Associate Director, Solution Design to join our +Oscar team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

 

About the role:

The Associate Director, Client Solutions is a member of +Oscar’s Campaign Builder team and is responsible for translating client needs and requests into campaign designs for key operational teams to execute. Campaign Builder is an engagement and automation platform that enables scalable, personalized interventions and automates workflows to drive growth and retention, improve patient/member outcomes, and optimize admin operations. Built for non-technical users, payors and providers can use the tool to build omni-channel “campaigns” that deliver interventions with multiple touch points over time to drive behavior change. The work is equal parts campaign strategy and technical scoping, and a core value creation driver for +Oscar clients and internal teams. The Associate Director, Client Solutions +O is a core driver of increasing consulting services revenue and bringing new +Oscar products to new and existing clients.

You will report into the Vice President, Corporate Strategy.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $144,000 - $189,000 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

 

Responsibilities:

• Design and implement new campaign development processes while anticipating potential future use cases to ensure long-term scalability in solution design.

• Be a key externally facing part of the +Oscar organization, and be able to interface with clinical, marketing, and operational stakeholders at clients teams to bring campaign solutions to their challenges

• Support campaign programming and portfolio design for prospects in partnership with Business Development

• Own campaign strategy and design based on key client inputs and requests

• Manage a team of Technical Implementation Associates to execute campaigns you design

• Act as the technical representative of Campaign Builder in relevant client calls, ensuring campaigns are scoped effectively and clients understand relevant technical and clinical capabilities 

• Partner with Customer Success to consult, recommend and upsell other +Oscar products to clients

• Aggregate and synthesize client insights and feedback, and campaign design and results to help influence Product roadmap.

• Create and maintain documentation to make Campaign Builder operational processes sustainable and scalable.

• Synthesize market intelligence and competitor campaign strategy to inform commercial strategy and product roadmap

• Execute +Oscar consulting services as it relates to workflow consulting, campaign design, and strategy

• Design data specs and partner with client and internal teams to ensure data pipelines are optimized for client specific use case

• Compliance with all applicable laws and regulations 

• Other duties as assigned 

 

Requirements:

• 7+ years of work experience in a cross-functional role in healthcare technology or clinical operations, including work with Technology and Data Science teams

• 5+ years of technical expertise and comfort working with healthcare data and use cases

• 5+ years of working with challenges of payors and providers

 

Bonus points:

• Experience managing work independently and working cross-functionally

• Strong familiarity with technical concepts and experience working side-by-side with engineers to explain software requirements to a non-technical audience

• Experience building strong partnerships with counterparts in other functions and contributing to cross-functional initiatives in a collaborative manner.

• Clear and effective communicator both verbal and written

• Ability to prioritize based on the needs and strategy of the team 

Travel required