Operations Manager, Financial Partnerships

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, the Middle-East and North America.

The Role

As a Financial Partnership Operations Manager for the Americas, you will be responsible for protecting Airwallex from financial losses and reputational damage caused by fraudulent activities, while ensuring compliance with regulations and maintaining the trust of customers and stakeholders. You will lead a balanced approach of assessing risk and merchant experience and look after the fraud risk management / investigations across all of our product offerings, including Issuing, Online Payments, Bank Collect and Payouts etc., across the Americas.

You Are:

• A problem solver that enjoys ‘getting things done’ and finds ways to drive tangible outcomes

• A strategic thinker and analytical in your approach to developing strategies

• Able to synthesise and communicate in a simple but effective manner

• A collaborator working with people at all levels and across functions and cultures

• Open minded and has strong fast learning capability while navigating ambiguity and uncertainty 

• Not afraid of taking up challenges and looking forward to grow with Airwallex Americas

• Always looking for better solutions and not willing to settle with status quo

You Will:

• Support the Financial Partnerships team as Airwallex expands to new regions in the Americas, launches new products, and more

• Own and project manage the operational relationship with Financial Partners as they go through their lifecycle with Airwallex from go-to-market & integration to steady state. This includes tracking key documentation, working with product, and setting expectations with Financial Partners to ensure Financial Partners and Airwallex are set up for success

• Develop continuous process improvements across Financial Partnerships and the rest of Airwallex’s teams to enhance efficiency and effectiveness. This may involve building new processes, streamlining existing workflows, leveraging technology, and implementing best practices

• Own triaging any escalations or asks, especially on merchant issues, from Financial Partners to ensure they are resolved in a timely manner to meet KPIs

• Change management - Works on ensuring that scheme mandates/bulletins don't slip through the cracks, keeping close tabs of these new releases and requirements. Evaluate these new mandates/bulletins, how reasonable they are, negotiate waivers if possible in order to minimize engineering resourcing. KPI is in tracking how many incidents arose due to missed mandates/bulletins.

• Partner with Financial Partners for close change management and ensure any new releases and/or requirements enacted are executed properly by Product and Operations teams

• Generate and present reports and metrics to US senior management and Financial Partners as needed

• Build and maintain strong relationships with internal and external stakeholders, such as financial institutions and industry associations

You Have:

• At least 4 years of experience, preferably with a fast-growing tech startup

• Strong analytical and problem-solving skills essential; Experienced with SQL is ap lus

• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking;

• Has strong project management skills for improving processes, policies and products;

• Exceptional stakeholder management and influencing skills 

• Self-starter that can identify and prioritise opportunities to focus on

• Excellent written and verbal communication and presentation skills

• Technology, financial services and/or experience in a high-growth environment are advantageous

• Bachelor’s degree or equivalent

• Ability to work independently in a fast-paced and rapidly changing environment;

• Excellent team player capable of learning and sharing knowledge in a team environment

At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you t