Sr. On-Site IT Support Engineer

Sr. On-Site IT Support Engineer

Reports to : IT EMEA/ASPAC Ops. Lead

 

Glanbia Business Services

Join this dynamic team focused on delivering better nutrition for every step of life’s journey 

The Opportunity

The Sr. On-Site IT Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology as well as the oversite of On-Site IT Support Engineers at several sites across Ireland.

This role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments.

They will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology.

Job Responsibilities

• Deliver a seamless technical experience for on-site senior leadership, ensuring high-priority issues are resolved within minimal friction and that stakeholders are kept informed through clear, non-technical communication.
• Oversee On-Site IT Support Engineers across several sites in Ireland, providing guidance, mentorship, and performance management.
• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialised systems.
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
• Ensure adherence to IT security and compliance policies during all on-site activities.
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.
• Accountability for the support across 4 remote sites with direct line

 

Role Dimensions

Geographic Remit

Relevant Geographic Region (Ireland)

People Management

2-3 On-Site IT Support Engineers

 

Key Relationships/Customers

Business Stakeholders

• On-Site Senior Executives
• Business Process Owners
• Business Users/End Users

IT Stakeholders

• Global IT Operations Manager
• IT Operations Support Leads
• Core Infrastructure Platform
• Workplace Services Platform
• Network Services Platform
• Technology Value Stream Product Owner(s)
• Technology Value Stream Business Analyst(s)
• Service Desk
• Information Security Function

Other

• Third-party providers (e.g., partner services, managed services)

 

Qualification & Experience Requirements

• Bachelor’s degree in Information Technology, Computer Sc