Medical Records Clerk (2110) - San Francisco Dept. of Public Health

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening : Friday, May 9th, 2025
• Application Deadline : Application filing will close on or after Friday, May 23rd, 2025.
• Salary: $74,750 - $90,896 Annually
• Appointment Type: Permanent Civil Service
• Recruitment ID: CBT-2110-H00142

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

Under general supervision, the 2110 Medical Records Clerk abstracts medical data, assists with the organization and maintenance of medical records.

ESSENTIAL DUTIES 

• Reviews and analyzes medical charts for completeness and accuracy; indexes and categorizes scanned documents into the Electronic Health Record (EHR) system using appropriate document types and descriptions 
• Performs quality assurance checks to ensure accuracy and compliance with documentation standards 
• Conducts data integrity tasks, including identity verification, correction of patient information, and resolution of EHR/document errors 
• Ensures the completeness of medical records by identifying inconsistencies or omissions and following up with relevant personnel to resolve issues 
• Reanalyzes and reviews records for completeness, clears deficiencies, and finalizes charts within the EHR system 
• Audits transcribed reports and incomplete charts to verify accuracy and compliance with medical record standards 
• Utilizes EHR scanning and dictation systems for data entry and documentation 
• Provides responsive and professional customer service to individuals and entities requesting medical records, including patients, healthcare providers, third-party vendors, legal representatives, auditors, and internal departments 
• Prepares detailed medical abstracts in response to inquiries from healthcare providers, insurance companies, legal entities, and other organizations, summarizing key patient information such as test results, procedures, diagnoses, and treatment histories 
• Processes and completes official documentation such as birth and death certificates in accordance with legal and organizational standards 
• Coordinates the collection of medical records from external providers and institutions when initiating new cases 
• Manages the electronic intake and processing of incoming and outgoing faxes, ensuring proper classification and documentation within standard Health Information Management (HIM) workflows 
• The 2110 Medical Records Clerk may perform other duties as assigned. 

Qualifications

MINIMUM QUALIFICATIONS - Required

EXPERIENCE: One (1) year of experience, within the last five (5) years, performing one of the following duties:

• Abstraction of medical information
• Coding
• Release of medical information
• Working in any healthcare setting dealing with medical records.

Substitution:

• One (1) year of clerical experience AND completion of a comparable Community College course indicated below from a Health Information Technology Program approved by the American Health Information Management Association (AHIMA): Introduction to Health Information Technology, Organization of Health Data, Medical Termi