Complex Claims Director - Auto & General Liability

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director - Auto & General Liability to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Complex Claims Director is responsible for the investigation, evaluation, and resolution of high-exposure liability claims within primary limits. This role manages complex auto and general liability matters, including severe injury, catastrophic loss, and litigated claims, and plays a critical role in driving claim strategy, mitigating risk, and delivering fair and timely outcomes.

• Claim Handling & Strategy

  • Independently manage a portfolio of complex auto and general liability claims.

  • Develop and execute claim strategies, including liability assessment, damages evaluation, and resolution plans.

  • Proactively identify and address coverage issues, risk transfer opportunities, and subrogation potential.

• Litigation Management

  • Direct and manage litigated files, partnering with defense counsel to establish case strategy, budgets, and litigation plans.

  • Attend mediations, settlement conferences, and trials as needed.

  • Evaluate venue, jury trends, and potential exposure to guide settlement decisions.

• Evaluation & Reserving

  • Establish and maintain accurate reserves reflecting current exposure and claim developments.

  • Conduct timely and thorough claim evaluations, including medical analysis, liability determinations, and damages assessment.

• Negotiation & Resolution

  • Lead settlement negotiations on high-value claims, including mediations and direct negotiations with plaintiff counsel.

  • Exercise strong judgment in balancing risk, cost, and customer outcomes.

• Stakeholder Collaboration

  • Partner with underwriting, risk management, and insureds to provide insight on claim trends and loss drivers.

  • Communicate effectively with internal leadership regarding significant exposures and claim developments.

• Compliance & Best Practices

  • Ensure adherence to company claims handling guidelines, regulatory requirements, and industry best practices.

  • Maintain thorough and accurate claim documentation.

• Mentorship & Leadership

  • Provide guidance and informal mentorship to less experienced adjusters handling complex matters.

  • Serve as a subject matter expert on large loss and complex liability claims.

What you will need to succeed

• Bachelor’s degree or equivalent experience required.

• 7+ years of experience handling complex or high-exposure auto and general liability claims.

• Demonstrated experience managing claims valued at $150,000+ within primary limits.

• Strong knowledge of liability law, litigation processes, and claim evaluation techniques.

• Proven negotiation and settlement skills in high-exposure environments.

• Experience working with defense counsel and managing litigation strategy.

• Ability to analyze medical records, expert reports, and financial damages.

• Strong communication, analytical, and decision-making skills.

• Property and casualty licenses are required and must be obtained within 6 months of hire.

• Estimated Travel Percentage (%): Up to 25%

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in Illinois, the base salary range is $105,000-$127,000.  Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.