Project Implementation Manager and Support Lead

This is a remote position.

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement?

We are looking for a Project Implementation Manager & Support Lead to join our client’s team in the financial services industry.

Responsibilities:

• Lead onboarding and adoption of Planview Portfolios , ensuring compliance with governance and reporting standards

• Provide hands-on PPM support , including access setup, data validation, and configuration checks

• Monitor portfolio setup and data integrity against governance rules

• Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption

• Facilitate office hours, walkthroughs, and training aligned with system behaviour

• Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned

• Reinforce time logging standards and ensure reporting deadlines are met

• Collect user feedback and support backlog prioritisation for future releases

• Identify and empower team champions to ensure smooth handovers between onboarding waves

Requirements

• 5+ years of experience in project portfolio management, program coordination, or enterprise tool implementation

• Proven experience in rollout, configuration, and adoption of PPM tools (Planview, Clarity, Workfront, Jira Align)

• Strong knowledge of time tracking, project intake, and portfolio reporting processes

• Excellent communication, facilitation, and stakeholder engagement skills with senior leaders

• Ability to manage competing priorities in a fast-paced environment

Nice to Have:

• Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison

• Familiarity with Agile, hybrid, and waterfall delivery models

• Knowledge of CapEx tracking, resource forecasting, an