Manager, Experience Designer

Manager, Experience Designer

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

We are currently seeking a Lead Experience Designer to join our team as Individual Contributor to  closely collaborate with groups of technical software architects, engineers, product managers, and customer success teams to thoughtfully translate complex flows or processes into simple solutions that are easy to use. 

Examples include building applications and products that facilitate marketing and analytical solutions in support of Car Dealerships and their business.

This role could be focused on internal and external users to Capital One.  

Example of Internal User focused work:

Building a web application that helps developers create new software to solve complex customer and business needs. Our tool helps teams setup environments, design the infrastructure of their application, automate builds, releases, and testing, and adhere to complex security, legal and risk requirements. All while building not just for new developers but creating a tool powerful enough for a seasoned veteran. It’s a big, complex project that will have very positive impacts on the daily lives of our engineering teams across the company. 

Example of External User focused work: 

Build applications and products that are focused on the many different stages of the Car Ownership journey. Applications (Native and Web) are focused on supporting Car Dealerships, their customers, those that are either paying off their vehicle loan with Capital One, or someone that is looking to refinance with Capital One. 

Regardless of the project you would be working on, our ideal candidate has designed apps and/or software - at scale - and understands the different approach and mindset required to create applications compared to simple websites. Extra points to someone who understands what it takes to develop applications, and has had some experience writing code themselves. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle a variety of responsibilities, including: 

Key Responsibilities

• Simplifying and translating complex business and software development workflows into easy-to-use experiences 

• Collaborating with partners to create new interface and interactions patterns

• Creating consistent visual conventions across the application

• Working closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface

• Identifying and establishing design needs, requirements, and acceptance criteria

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface

• Engaging in portfolio prioritization to help set the strategy for the team

• Managing through shifting priorities to provide clear direction and input on product definition 

• Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing

• Creating and facilitating design led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching