Sr. Enablement Business Partner

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. Enablement Business Partner for Customer Success - EBU for NA and LATAM, you will partner closely with Customer Management and Engagement Manager leaders, frontline managers, and cross-functional teams to identify performance gaps, deliver targeted enablement programs, and reinforce critical selling or support behaviors. You will act as a key business partner to a sales or customer success leader of an assigned region or segment. In this role, you will help develop the GTM enablement strategy aligned with the business priorities, OKRs and local needs of your GTM stakeholders.This person will own the strategic end-to-end enablement plan and calendar, to design, deliver and track enablement programs to accelerate talent development across products, industry and segment knowledge, and role-based competencies, that lead to better customer conversations and revenue growth.

This position is an individual contributor role reporting to the Sr. Manager, NA and LATAM GTM Enablement Business Partners and Trainer.

Responsibility

• Partner with Customer Management, Engagement Management and other GTM leadership to understand strategic objectives, business goals, priorities, and performance targets

• Translate strategic objectives into quarterly enablement plans that address skill, process, and execution gaps

• Collaborate with regional Customer Management leaders and frontline managers to identify specific team or individual performance gaps

• Build and execute customized enablement plans (where needed) tied to performance outcomes, not just learning completion

• Coach frontline managers on how to drive and reinforce performance within their teams

• Serve as the main enablement point of contact for the Customer Success team you support

• Design and deliver targeted training programs for Customer Management & Engagement Management team based on business needs.

• Facilitate live and virtual training sessions, deal clinics, role plays, and workshops focused on skill development (e.g., discovery, negotiation, objection handling, value selling, adoption & renewal).

• Reinforce adoption of sales methodologies (e.g., MEDDICC, Challenger, SPICED), internal processes and tools (e.g., Gong, Highspot, Salesforce) your stakeholders use to do their jobs

• Act as a strategic feedback loop to the Enablement, Product, and GTM Ops teams by sharing insights from the field

• Recommend and iterate on enablement programs (even onboarding)  based on performance data, rep feedback, and market changes

• Collaborate with Enablement Operations and Ops analytics teams to track impact of enablement initiatives on KPIs (e.g., win rate, pipeline coverage, deal velocity)

• Partner with Global Enablement Program Manager for Customer Success, product marketing, product, and GTM operations to ensure GTM initiatives are supported with enablement programs that drive execution

• Work with your global enablement program manager to build any enablement plans or programs as well help prioritize content creation for the PM, making recommendations and supporting them where needed

• Collaborate with and share ideas with your fellow Enablement Business Partners to ensure consistency in training on functions in your GTM teams

• Ensure training is aligned to current product messaging, ICP shifts, and go-to-market motions you support

• Align with global enablement content teams, product marketing, and ops teams to ensure enablement plans support launches, sales plays, and GTM campaigns

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Do