Business Process Design & Improvement Analyst II

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Analyst II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 15% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Job Description

*This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the locations listed, the role will be hybrid.

Application Deadline: Thursday, January 15th

The primary function of the Business Process Design & Improvement Analyst II is identifying and reviewing existing process documentation and conducting comprehensive process analysis, uncovering process gaps, compliance issues, and recommendations for process improvement.  This individual is responsible for developing and tracking key performance indicators to measure process efficiencies and effectiveness. This individual will prepare detailed process analysis presentations for stakeholder reviews.

What You’ll Do

• Identify and review existing documentation relevant to business processes and procedures. 
• Conduct comprehensive process reviews of all existing documentation to ensure accuracy and relevance. 
• Define and track critical process KPIs; responsible for building salesforce reports when necessary to continuously monitor KPIs for governance. 
• Provide process analysis on critical KPIs by scheduling and conducting regular stakeholder meetings to discuss process performance and issues. 
• Assist in implementing process changes, conduct audits and assessments, and support compliance monitoring.  
• Collaborate with Salesforce and CPQ Experience team members to align on quarterly commitments supporting process documentation and process analysis requirements. 
• Ensure the execution of process improvement recommendations and enhancements from start to finish and complete high-level enhancement requirements.  
• Partner with the WhatFix team to recommend sales enablement content that will address process compliance issues or assist with the seller experience. This also includes leveraging the insights within WhatFix to uncover additional process KPIs. 
• Travel: 10%

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans. 
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules. 
• Comprehensive healthcare, with multiple options for individuals and families. 
• Generous 401(k) retirement plans with company match. 
• Professional development and continuing education opportunities. 
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. 
• Extra perks like pet insurance, employee discounts and much more.

Who You Are/Qualifications

Minimum:

• Bachelor’s degree in related discipline and 2 years experience in sales/business operations role. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field.
• Ability to think broadly across multiple business lines 
• Skilled in effective communication with all levels of leadership 
• Ability to create executive-level documentation via MS suite 
• Experience in operating in a support capacity in a high functioning sales and/or operations environment 
• Outstanding analytical skills and a high degree of intellectual curiosity that can help connect the dots 
• Thorough understanding of program management techniques and methods 
• Establish and maintain positive working relationships with others, both internally and externally 
• Good listener with outstanding interpersonal qualities and a natural, effective consultative style who can present their views in a clear and compelling manner 
• Develop new and unique ways to improve the operations of the organization and to create new opportunities. 
• Anticipate, understand, and respond to the needs o