Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE:
Responsible for the oversight of Distribution Operations Center (DOC) operator performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee switching operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

JOB DUTIES/RESPONSIBILITIES:
Responsible for the direction and supervision of Distribution Operators in their Operations Center. Answers and coordinates inbound questions, from internal and external customers, regarding outage status. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate.
Oversees consistent plan for resource scheduling of DOC Operators to meet demand. Interface with Substation groups for effective operation of DOC and network support. Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems. Accountable for the review of proposed engineering jobs and planned switching procedures, in accordance with AOR requests.
Ensure adherence to Entergy's Safety Policy by monitoring and enforcing safe work practices and establishing procedures to manage loss control risk. Effectively manage budget by monitoring, analyzing, and making sound financial decisions. Direct the work of others and provide ongoing performance feedback.

MINIMUM REQUIREMENTS:
Minimum education required of the position
Bachelor's degree in Engineering or related field, Technical degree, or equivalent work experience.

Minimum experience required of the position
10 years of Operations experience, Distribution Line experience, Safety Processes and Procedures.

Minimum knowledge, skills and abilities required of the position
Knowledge of core DOC systems -- SCADA, ESCA, STARS Outage, AIS Outage, AM/FM, AORS. Knowledge of all Microsoft Office products, AM/FM applications and Outage Management process. Excellent computer skills and aptitude.

Any certificates, licenses, etc. required for the position
None
 

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Primary Location: Louisiana-Baton Rouge Louisiana : Baton Rouge 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 115039
Travel Percentage:Up to 25%

 

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or