Head-Workplace and Corporate Experiences-SUPPORT SERVICES-Corporate Real Estate Management(CREM)

Department Head – Workplace Experiences, Employee Services & MICE Location Mumbai Number of Positions 1 Reporting Relationships Kotak Leadership Team

Head -Workplace Experiences, Employee Services & MICE 

 

 

 

 

 

 

 

 

The Head – Workplace Experiences, Employee Services & MICE will lead the strategy, delivery, and continuous transformation of workplace environments and employee-facing services across the organization. The role is responsible for creating modern, efficient, safe, and employee‑centric workplaces while driving operational excellence, cost optimization, sustainability, and superior stakeholder experience.

 

Key Responsibilities:

1. Workplace Experiences 

    

• Build and deliver a contemporary workplace experience across all corporate sites.
• Drive space planning, seating allocation, optimization of layouts, and hybrid-ready workplace design
• Oversee end-to-end facilities operations across corporate offices and large administrative facilities.
• Implement sustainability initiatives focused on energy efficiency, waste management, water conservation, and ESG compliance.
• Lead infrastructure upgrades, capex projects, workspace redesigns, and office refurbishments.
• Ensure adherence to statutory norms, workplace safety standards, and audit/compliance requirements.
• Drive workplace modernization and ongoing maintenance and renovation programs.
• Provide MIS, dashboards, data analytics, and leadership reporting for informed decision-making.

 

1. Employee Services (Travel, Hospitality & Events)

    

• Lead corporate travel services including relationships with airlines, hotels, travel agencies, and transport partners.
• Lead planning, coordination, and execution of corporate events such as townhalls, leadership meets, employee engagements, offsites, and conferences.

 

1. MICE (Meetings, Incentives, Conferences & Exhibitions) 

• Lead the full MICE charter including conceptualization, venue management, vendor negotiations, execution excellence, and post-event evaluation.

• Ensure end‑to‑end commercial management with strong cost governance.

   

Required Qualifications & Experience

• 16–19 years of experience in Corporate Real Estate, Facilities Management, Administration, Workplace Experience, Travel & Hospitality, preferably in BFSI or large multi-location environments.
• Proven experience managing large corporate office environments and complex operational setups.
• Strong understanding of leases, real estate negotiations, facilities engineering, travel services, event management, and vendor ecosystems.
• Experience in leading large teams and managing high-value commercial contracts.