Product Enablement Manager

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

 

The Opportunity 

We are looking for a Product Enablement Manager to educate and enable Poppulo internal team in support of our product go-to-market.   

The role will ensure that our internal teams covering implementation, customer success and support have the understanding and information on our products as we release them to the market.  This role will support Product Management and Product Marketing ensuring that internal teams are fully enabled ahead of product release. 

This opportunity is ideal from someone curious about how AI can transform enablement and eager to apply visual computing knowledge to the evolving digital signage space. 

 

Key Responsibilities 

The Product Enablement Manager position will: 

• Own the enablement of internal teams on new product features and launches working in partnership with Product Marketing who will focus on commercial GTM activities. 

• Ensure that customer facing technical/support roles including Professional Services, Support, Customer Success, and Sales Engineering have the understanding and access to product features being released to enable them to support customers in the adoption and operation of the features. 

• Develop in-depth technical knowledge and hands on working experience with Poppulo products. 

• Apply AI-assisted tools and workflows to improve the way training materials, communications, and enablement resources are developed and delivered. 

• Own, develop and execute enablement plans for feature releases, including creating training materials, communications, and resources to ensure internal teams are informed and prepared. 

• Nurture strong relationships with cross-functional stakeholders from Go-to-Market teams (Sales, Customer Success, & Marketing) to ensure deep understanding of their needs, learning objectives and skills gaps is factored into the successful launch of our products. 

• Support the planning, coordination, and facilitation of company-wide product review meetings, ensuring effective cross-functional collaboration and clear communication of product updates and feedback. 

• Create and maintain high quality, detailed product documentation and information to support training and customer facing documentation preparation. 

• Be an internal advocate and promoter of Poppulo products, connecting stakeholders to our vision/strategy, and supporting department-specific technical enablement needs. 

• Manage SKU information and creation for the Line of Business 

• Bring an understanding of visual computing concepts (e.g., media formats, rendering, display optimization) and apply them to digital signage enablement use cases. 

 

Candidate Expertise Required 

• 3-5 years proven experience with Product/Technical Implementation, Enablement, or Customer Success. 

• Critical thinking, analysis, troubleshooting, and problem-solving ability. 

• Advanced capability with the e